Vinex Musedi
Calgary,Canada
Summary
Results-oriented professional with experience providing administrative, clerical, and medical support. Proven ability to provide excellent customer service while managing multiple tasks and working efficiently under pressure. An excellent communicator with demonstrated ability to collaborate with physicians and staff to ensure seamless workflow. Proficient in medical terminology, billing and coding, and office software applications.
Overview
6
6
years of professional experience
1
1
Certification
Work History
MEDICAL OFFICE ASSISTANT
One Medical Clinic
07.2024 - 09.2025
- Greeted and registered patients
- Answered phone calls
- Updated and maintained patients record
- Scheduled and booked appointments
- Assisted with patient intake
- Prepared examination rooms
- Responded promptly to phone inquiries from patients, providing information in a courteous manner.
- Used EMR software to manage patient records and files( Med Access).
- Handled daily office operations such as filing, data entry, and inventory management.
- Provided verbal or writing instructions to patients to prepare for appointments and procedures.
- Coordinated physician schedules and maintained patient flow by communicating patient arrivals or delays.
- Assisted with coding procedures and billing processes while ensuring compliance with HIPAA regulations.
Call Center Representative
Food bank
Calgary, AB
03.2023 - 05.2024
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Proficiently handled high call volumes while maintaining quality service standards.
- Met performance goals and call center metrics in fast-paced performance setting.
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
- Provided detailed information about products and services as requested by customers.
- Exceeded performance metrics related to call time, quality, and customer satisfaction.
- Collaborated with team members in order to achieve organizational goals.
- Employed various computer programs such as Microsoft Office Suite tools for record keeping purposes.
- Volunteer
SUPPORT WORKER
Qualia Care
09.2021 - 01.2023
- Prepared meals for clients
- Provided personal care to clients
- Assist the clients with their daily activities
- Participate in implementation of individual service plan
- Supporting with health care needs such as routine checks and administering medication
- Doing house chores and laundry
- Demonstrated ability to work independently as well as part of a larger team.
- Utilized problem solving techniques to identify and quickly address customer issues.
- Collaborated with other team members to develop efficient processes for addressing customer inquiries.
CASHIER
Naivas Supermarket
01.2020 - 01.2021
- Operated a cash register and provided excellent customer service
- Ensured delivery contents were accurate
- Built and maintained positive working relationships with co-workers.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided excellent customer service by greeting customers and offering assistance.
- Helped restock shelves when necessary to maintain an organized display area.
- Developed strong customer relationships to support satisfaction and loyalty.
Education
MEDICAL OFFICE ASSISTANT WITH HEALTH UNIT COORDINATOR DIPLOMA - MEDICAL, MEDICAL LANGUAGE AND MEDICAL TRANSCRIPTION, MEDICAL OFFICE PROCEDURES, MEDICAL OFFICE CLINICAL PROCEDURES, AND MEDICAL BILLING, HEALTH UNIT COORDINATOR, HEALTHCARE SOFTWARE PROFICIENCY, PATIENTS' RECORDS, TRANSCRIBING
Academy of Learning
Red Deer, AB09.2025
High School Diploma -
Lirhanda Girls Highschool
KenyaSkills
- Billing and coding
- EMR software (Acuro)
- HIPAA regulations
- Phone and email etiquette
- Appointment scheduling
- Computer skills
- Managing patient records
- Medical records management
- Multitasking and organization
- Medical office equipment
- Specimen collection
- Flexible schedule
- Patient screening
- Patient care
- Transcription of medical notes
- Patient registration
Certification
- Medical Office Assistant and Health Unit Coordinator
- CPR and First Aid
Personal Traits
- Organized and detail-oriented
- Multitasking
- Time management
- Flexible and Reliable
- Calm under pressure
- Willing to learn and take feedback
Timeline
MEDICAL OFFICE ASSISTANT
One Medical Clinic
07.2024 - 09.2025
Call Center Representative
Food bank
03.2023 - 05.2024
SUPPORT WORKER
Qualia Care
09.2021 - 01.2023
CASHIER
Naivas Supermarket
01.2020 - 01.2021
MEDICAL OFFICE ASSISTANT WITH HEALTH UNIT COORDINATOR DIPLOMA - MEDICAL, MEDICAL LANGUAGE AND MEDICAL TRANSCRIPTION, MEDICAL OFFICE PROCEDURES, MEDICAL OFFICE CLINICAL PROCEDURES, AND MEDICAL BILLING, HEALTH UNIT COORDINATOR, HEALTHCARE SOFTWARE PROFICIENCY, PATIENTS' RECORDS, TRANSCRIBING
Academy of Learning
High School Diploma -
Lirhanda Girls Highschool