Summary
Overview
Work History
Education
Skills
Websites
Interests
Timeline
Generic

Vineeth Nair

Mississauga

Summary

Dynamic and results-driven Operations Leader with over 16 years of progressive experience in hospitality management, specializing in multi-unit operations, client service, team leadership, and strategic business development. Proven track record of reducing costs, boosting customer satisfaction, and driving profitability across restaurants, resorts, and hotels. Adept at leading large teams, optimizing workflows, and implementing innovative solutions that enhance guest experience and operational performance.

Overview

17
17
years of professional experience

Work History

Director of Operations

The Burger Bros
02.2020 - Current
  • Opened and scaled 5 new locations, ensuring standardized operations and exceptional service across all sites.
  • Reduced operational costs by 15% through improved procurement strategies and process automation.
  • Led and developed a team of 50+ employees, cultivating a performance-driven and customer-focused culture.
  • Enhanced guest satisfaction scores by introducing customer service training and feedback loops.

Store Operator

Eggsmart Dixie
07.2018 - 01.2019
  • Managed end-to-end daily operations, achieving over 90% customer satisfaction.
  • Improved cost efficiency by optimizing scheduling, labor, and inventory practices.
  • Launched targeted digital marketing campaigns, increasing customer engagement and foot traffic.

Assistant Director, Catering & Events

Hockley Valley Resort
03.2013 - 03.2018
  • Played a pivotal role in growing event revenue through customized service offerings and efficient event execution.
  • Boosted guest satisfaction by 20% through staff training and service enhancements.
  • Managed high-end corporate and social events, ensuring seamless planning and flawless delivery.

Banquet Manager

Glenerin Inn & Spa
05.2011 - 02.2013
  • Led banquet operations for events of up to 300 guests, increasing event revenue with tailored packages.
  • Trained and mentored staff to deliver premium service, improving team performance and client retention.

Banquet Supervisor

Novotel
04.2010 - 04.2011
  • Supervised event execution and staff for corporate functions and social gatherings.
  • Introduced service protocols that improved efficiency and guest satisfaction.

Banquet Captain & Intern

Courtyard & Residence Inn by Marriott
02.2009 - 03.2010
  • Supported event operations while completing a cross-functional internship across front office, sales, and customer service departments.

Education

Post-Graduate Certificate - Hotel, Resort & Restaurant Management

Centennial College
Toronto, ON
01.2013

Diploma - Hotel Management

George Brown College
Toronto, ON
01.2011

Skills

  • Multi-Unit Operations Management
  • Strategic Planning & Execution
  • Team Leadership & Staff Development
  • Budgeting & Financial Oversight
  • Customer Experience Optimization
  • Event Planning & Catering Management
  • Process Improvement & Cost Control
  • Digital Marketing & Brand Growth
  • POS Systems & Technology Integration

Websites

Interests

Strategic Business Development, Operational Innovation, Sustainable Hospitality, Customer Experience Optimization, Team & Leadership Development

Timeline

Director of Operations

The Burger Bros
02.2020 - Current

Store Operator

Eggsmart Dixie
07.2018 - 01.2019

Assistant Director, Catering & Events

Hockley Valley Resort
03.2013 - 03.2018

Banquet Manager

Glenerin Inn & Spa
05.2011 - 02.2013

Banquet Supervisor

Novotel
04.2010 - 04.2011

Banquet Captain & Intern

Courtyard & Residence Inn by Marriott
02.2009 - 03.2010

Diploma - Hotel Management

George Brown College

Post-Graduate Certificate - Hotel, Resort & Restaurant Management

Centennial College

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