Vineet Kumar
Surrey,BC
Summary
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Dedicated Sales executive professional with experience in retail settings selling all types of products and consistently exceeding sales goals. Strong foundation in retail marketing processes and superior problem-solving skills. Organizes and manages data quickly to respond efficiently to customer inquiries.
Overview
7
7
years of professional experience
Work History
Team Member
A&W
01.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Security (On Call)
Maan Securities
01.2024 - 04.2024
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Warehouse Worker
Wallace & Carey
12.2022 - 04.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 15-20 Kg.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Assistant Sales Manager
Haryana Sales Pvt Ltd [India]
06.2019 - 03.2022
- Provided solutions, recommendations, and replacements with empathy and positive feedback
- Shared insights with management regarding member inquiries, concerns, and complaints to improve products, operations, and policies
- Managed strategic planning for high-value accounts and drove plan execution
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
- Answered inbound calls to greet and assist customers with various needs and questions.
Sales Officer
Royal De Heus
01.2018 - 05.2019
- Responded to customer needs by answering questions and providing detailed information about Poultry market and services.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Boosted sales performance by identifying and targeting high-potential leads.
- Enhanced customer satisfaction with timely follow-ups and personalized service.
Education
Bachelor Of Commerce -
Diploma In Business management -
MBA - Sales And Marketing
University Canada West
Vancouver, BC12.2024
Bachelor of Commerce - Commerce And Business Administration
OPJS University
Rajasthan India06.2018
Skills
- Problem resolution
- Conflict resolution
- Product education
- Product sales
- Product knowledge
- Customer consulting
- Order processing
- Sales closing
- Upselling and cross-selling
- Customer service
Educationdates
06/2018
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Security (On Call)
Maan Securities
01.2024 - 04.2024
Team Member
A&W
01.2023 - Current
Warehouse Worker
Wallace & Carey
12.2022 - 04.2023
Assistant Sales Manager
Haryana Sales Pvt Ltd [India]
06.2019 - 03.2022
Sales Officer
Royal De Heus
01.2018 - 05.2019
Bachelor Of Commerce -
Diploma In Business management -
MBA - Sales And Marketing
University Canada West
Bachelor of Commerce - Commerce And Business Administration
OPJS University
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