Sheba Sherling Sumi Stantly
Thunder Bay,ON
Summary
Customer Service Manager with extensive experience at Walmart, recognized for effective team leadership and process optimization. Demonstrated ability to enhance customer satisfaction through strong communication and analytical skills. Successfully trained staff to provide exceptional service while fostering a collaborative work environment. Proven expertise in resolving complex customer inquiries efficiently.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Walmart
Thunder Bay, Ontario
04.2025 - Current
- Managed customer inquiries and resolved issues effectively.
- Trained and mentored team members on best practices.
- Implemented process improvements to enhance customer service efficiency.
- Provided exceptional customer service to ensure customer satisfaction.
Intern, PSW
Southbridge Roseview
Thunder Bay, Ontario
04.2025 - 06.2025
- Assisted clients with daily living activities and personal hygiene tasks.
- Supported medication management by reminding clients of dosages and schedules.
- Collaborated with healthcare professionals to ensure comprehensive care for clients.
- Maintained accurate records of client progress and care plans.
- Provided emotional support and companionship to enhance client well-being.
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
Customer Service Manager
Walmart
Barrhaven, Canada
01.2023 - 02.2025
- Managing Cashier, Sco-attendants, store standards, greeter and so on.
- Trained and mentored team members on best practices.
- Helping the Customers and solving their concerns.
- Assisting customers regarding various enquiry over the phone or via email.
- Strong organizational, verbal and communication skills.
- Excellent critical thinking & problem-solving skills.
- Managed customer inquiries and resolved issues effectively.
Education
Personal Support Worker Program -
Hart College of Cardiac Sonography and Healthcare Inc
Scarborough, ON09.2025
Diploma in Computer Systems - Networking Technology
Canadore College
ON12.2022
Skills
- Empathy
- Patience
- Quick learning
- Initiative
- Creativity
- Ambition
- Judgment
- Analytical thinking
- Follow-up skills
- Organizational skills
- Interpersonal skills
- Communication skills
- Fast-paced adaptability
- Flexibility
- Time management
- Priority setting
- Team management
- Independent work
Certification
- First Aid Certification, First Aid Connect Inc, 12/31/28
- CPR Certification, First Aid Connect Inc, 12/31/28
- N95 Mask Fit Test Certification, 12/31/26
- Understanding the Brain: The Neurobiology of Everyday Life, The University of Chicago, Coursera
Timeline
Customer Service Manager
Walmart
04.2025 - Current
Intern, PSW
Southbridge Roseview
04.2025 - 06.2025
Customer Service Manager
Walmart
01.2023 - 02.2025
Personal Support Worker Program -
Hart College of Cardiac Sonography and Healthcare Inc
Diploma in Computer Systems - Networking Technology
Canadore College