Vineela Lanka
Halifax,NS
Summary
Specialist with 8+ years of experience in Linux administration, IT Identity/Access Management Systems, System Administration, change management. Aspiring a position to utilize my skills and abilities to achieve both professional and personal growth while being resourceful and innovative.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Specialist – American College Testing client
HCL Technologies Ltd company
11.2017 - 12.2024
- Creating and maintaining documentation on the tasks performed
- Oversee IT infrastructure and respond to urgent technical issues
- Monitor and report server issues
- Resolve technical incidents through Service now tool and perform Change tasks
- Preparing the SQL Scripts with the given attributes by the client and work on them
- Running SQL scripts for American College Testing, US in Oracle SQL environment
- Scheduling the requests/programs on Oracle E-Business Suite
- Installing, configuration, troubleshooting, and maintaining of Linux based servers
- Monitoring log in Linux servers, including processes like CPU management, Disk Management, Memory management and swap management, with password recovery and performance tuning
- User and Security Management in Linux/UNIX (Change permission, create, modify, delete groups and user accounts in UNIX and Linux)
IT Analyst
HARLAND CLARKE client
07.2016 - 11.2017
- To monitor all the servers and to ensure that they are up and running fine24X7 unless for any maintenance, their CPU / memory / disk space / file system utilization remains well below the thresholds and the processes/services in them are up and running always and to follow the incident/problem management process in case of any deviations/discrepancies
- To handle all incidents/problems in accordance with the global severity guidelines and impact/urgency matrix
- Handling the planned/un-planned outage during off-hours
- Making sure that all SLAs are met in well in time
- Escalate, if any delays found
- Change management:
- Attending weekly VCAB meetings to be aware of the upcoming scheduled changes
- Suppressing/ignoring alerts based on the affected CI mentioned in change tickets
- Performing post change testing and pre change testing
- Post change testing involves monitoring for related alerts and ensuring the changes did not affect the production environment
Education
M. Sc - Business Analytics
BITS Pilani
01.2022
B. Tech - CSE
Dhanekula Institute of Engineering & Technology
01.2016
12th Standard - undefined
NRI Junior College
10th Standard -
SKVTP School
Skills
- Linux administration
- SQL Administration
- MongoDB Administration
- Change Management, Problem Management, Incident Management
Certification
- Achieved three Silver Comnet Jewels while working in Harland Clarke client at HCL Technologies ltd.
- Received two certificates for Best Performance and one certificate for best implemented concept in American College Testing client at HCL Technologies ltd.
- American College Testing client has implemented my idea to reduce the ticket flow in Service Now as a part of cost saving.
LANGUAGE
English
Full Professional
Telugu
Native or Bilingual
Hindi
Limited Working
O-infinty award for three consecutive years distinguished employee performance.
The award was presented to me in recognition of my achievements, leadership, dedication, outstanding performance for all the years i have worked in ACT project. I am proud to have made a meaningful impact to the project and my team.
Interests
- Reading
- Cooking
- Volunteering
- Watching Movies and TV Shows
Timeline
Specialist – American College Testing client
HCL Technologies Ltd company
11.2017 - 12.2024
IT Analyst
HARLAND CLARKE client
07.2016 - 11.2017
B. Tech - CSE
Dhanekula Institute of Engineering & Technology
12th Standard - undefined
NRI Junior College
M. Sc - Business Analytics
BITS Pilani
10th Standard -
SKVTP School
Similar Profiles
Abhishek SharmaAbhishek Sharma
IT Analyst at Hcl Technologies/IT CompanyIT Analyst at Hcl Technologies/IT Company
Marion NixonMarion Nixon
Call Center Representative at An HCL Technologies companyCall Center Representative at An HCL Technologies company
Michael WestMichael West
MIM Operations Manager at C3i Solutions, An HCL Technologies CompanyMIM Operations Manager at C3i Solutions, An HCL Technologies Company