Vincy Selvaraj
Courtenay,BC
Summary
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.
Overview
2
2
years of professional experience
Work History
Head Teller
CIBC
07.2023 - Current
- Processing various transactions with accuracy and according to bank standards and legal requirements
- Assisting customers with navigating bank systems, completing transactions and opening or closing accounts.
- Answering bank phone lines and directing customers to appropriate department to address concerns
- Proven track record of helping high volume of customers every day with positive attitude
- Proficient in managing POS and CRM systems
- Experienced in operating CIS (Customer Information System) on daily basis, ensuring accurate and up-to-date customer records
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Maximized sales opportunities and fostered customer loyalty by following up with customers post-sale to suggest additional services or products and address any needs or concerns.
Customer Service Associate/Front Desk
H&R Block
02.2022 - 05.2023
- Investigated and resolved customer inquiries and complaints quickly.
- Solved problems with products and services by providing customers with technical support.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Associate Supervisor
Mojja Retail
07.2022 - 12.2022
- Submitted reports to senior management to aid in business decision-making and planning.
- Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Evaluated performance against goals and implemented appropriate development plans.
Customer Service Representative
Home Depot
06.2022 - 11.2022
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and backed up other customer service managers.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Post Graduate Diploma - Business Finance
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON02.2023
Bachelor of Arts - B.COM Corporate Secretaryship
Pondicherry University
06.2019
Skills
- Database Management
- MS Office
- Retail Support
- CIS - Customer Information System
- Staff Training
- MasterCard card sales
- Program Promotion
- Consultative Sales Approach
- Consumer Banking
- Staff Supervision
Volunteer Experience
- National Service Scheme Volunteer - Government of India, 01/2014, 05/2016, Free Medical Camp, Plantation of trees and Health and Welfare services
- Hope Foundation (Non-Government Organization), 06/2020, 08/2020, Prepared a minimum of 200 meals per day during COVID lockdown. Lead a team to distribute the meals to the needy and homeless. Organized fundraisers to buy blankets and clothes for the homeless.
Languages
Timeline
Head Teller
CIBC
07.2023 - Current
Sales Associate Supervisor
Mojja Retail
07.2022 - 12.2022
Customer Service Representative
Home Depot
06.2022 - 11.2022
Customer Service Associate/Front Desk
H&R Block
02.2022 - 05.2023
Post Graduate Diploma - Business Finance
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Arts - B.COM Corporate Secretaryship
Pondicherry University
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