Vincent Jordan Rivera
095 Rosal St. Srgt De Leon Santolan
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably at Airspeed International Logistic. Expert in customer service and inventory control, adept at problem resolution and product merchandising. Elevated team performance and customer experience through effective leadership and quality assurance, achieving positive outcomes and feedback. Experienced with inventory management, visual merchandising, and sales strategies to optimize product placement and customer engagement.
Overview
15
15
years of professional experience
Work History
Customer Service Associate
Airspeed International Logistic
11.2020 - 02.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier Team Leader
Yellow Cab
09.2017 - 01.2020
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Balanced cash registers daily, ensuring accurate financial reporting and timely deposits.
- Mentored junior cashiers, providing guidance on best practices and company policies.
Team Leader Service Crew
Jollibee Foods Corporations
08.2014 - 08.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Merchandiser
Pro Active Personel Agency
03.2014 - 08.2014
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Service Crew Member
Mang Inasal
09.2012 - 02.2014
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Merchandiser
SMW
05.2011 - 05.2012
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Merchandiser
SMP
05.2010 - 05.2011
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Coordinated seasonal clearance sales, effectively managing inventory levels and maximizing revenue opportunities.
Education
Bachelor of Science - Business Administration (undergraduate)
Pamantasan Ng Lungsod Ng Pasig
Pasig City03-2011
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Stock replenishment
- POS system operation
- Quality assurance
- Inventory control
- Product merchandising
Languages
English
Professional Working
Tagalog
Native or Bilingual
Timeline
Customer Service Associate
Airspeed International Logistic
11.2020 - 02.2025
Cashier Team Leader
Yellow Cab
09.2017 - 01.2020
Team Leader Service Crew
Jollibee Foods Corporations
08.2014 - 08.2017
Merchandiser
Pro Active Personel Agency
03.2014 - 08.2014
Service Crew Member
Mang Inasal
09.2012 - 02.2014
Merchandiser
SMW
05.2011 - 05.2012
Merchandiser
SMP
05.2010 - 05.2011
Bachelor of Science - Business Administration (undergraduate)
Pamantasan Ng Lungsod Ng Pasig
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