Vincent J.J.R.M. Turco
Newmarket,ON
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to ensuring consistency in exceptional customer service and satisfaction. Pursues every opportunity to support team members and proactively address issues.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
12.2021 - 10.2023
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Sales Associate
Staples
03.2018 - 12.2021
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Arts - Law And Society
York University
Toronto, ON06.2022
Skills
- Exceptional Customer Service
- Point of Sale Operation
- Organized
- Up-Selling
- Inventory Management
- Active Listener
- Conflict Mediation
- Opening and Closing Duties
- Microsoft Word/Excel
- Salesforce
Languages
English
Full Professional
Musician
Self-taught guitar player and trained vocalist.
Have been involved with several bands, which provided me with a strong understanding of how to work competently as a team.
Timeline
Barista
Starbucks
12.2021 - 10.2023
Sales Associate
Staples
03.2018 - 12.2021
Bachelor of Arts - Law And Society
York University
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