Riza Yap
Abbotsford,BC
Summary
A results-driven healthcare leader offering 25 years of clinical, administrative and patient care experience.
As a diligent Clinical Operations Manager, my background is optimizing workflow and operational performance through strategic and collaborative planning. I strongly foster continuous improvement (for the site and for the staff) adapting to the evolving clinical needs of both the community and acute care setting (for access & flow optimization) with a track record in managing complex healthcare cases.
I value respect for individuality, inclusivity and my relationship with the people that I work with, working alongside, making a difference together.
Overview
14
14
years of professional experience
Work History
Clinical Operations Manager
The Residence In Mission
04.2022 - Current
- Established effective communication channels between departments, fostering a collaborative work environment
- Reduced operational expenses by optimizing resource allocation and managing budgets prudently.
- Recruited, trained, and developed effective onboarding, fostering their professional development resulting in higher competency and expanding scope of engagement
- Promoted high morale through dynamic communication, regular performance evaluation, prompt feedback, identifying strengths and areas for growth and improvement, problem resolution
- Created a safe work environment by enforcing workplace safety policies and conducting regular risk assessments
- Spearheaded process/project improvement initiatives, analyze feedback gaps in service delivery that resulted in increased efficiency, improved patient care quality, and satisfaction rate
- Oversaw overall operation of nursing services, devising strategies in collaboration with the staff to increase patient care standards and enhance operational procedures.
- Developed strategic partnerships with external stakeholders to expand services offered.
- Ensured regulatory compliance with timely audits, thorough documentation, and prompt corrective actions.
- Managed 190 staff + casuals (in partnership with another manager)
Site Leader- part time
Abbotsford Regioanl Hospital
04.2020 - 04.2022
- Coordinates efficient and timely patient placement and bed utilization and provide leadership and direction to unit-specific Patient Care Coordinators and nurses (on weekends and nights)
Seasonal Instructor Classroom Based
Vancouver Career College
11.2020 - 04.2021
- Providing lecture and instructions related to Pathophysiology Course of LPN students in the classroom. Provision of guidance to the LPN students in clinical setting, directing, managing, and evaluating student’s learning in the clinical exposure.
Access Coordinator
Abbotsford Regional Hospital
01.2013 - 04.2020
- Coordinates efficient and timely patient placement and bed utilization within designated FH acute sites; assessing current and projected capacity, prioritizing and expediting issues, recommending bed openings and closing;
Interim PCC/ Team Leader
Fraser Health
01.2011 - 12.2015
- Responsible for patient flow of the Operating Room, prioritizing admissions and intake of the patient, leading and facilitating actions related to the slated and emergency cases.
Education
Master of Science - Nursing Specialty in Education
Aspen University
01.2021
Infection Control Course -
Queen's University
05.2016
Bachelor of Science - Nursing
Central Philippine University
12.1994
Skills
- Clinical Leadership
- Problem-solving
- Planning and Organization
- Effective Communication
- Time and Team Management
- Work gracefully under pressure
- Resiliency
- Continuous improvement
- Staff guidance and development
- Patient service
- Recruitment and retention
Timeline
Clinical Operations Manager
The Residence In Mission
04.2022 - Current
Seasonal Instructor Classroom Based
Vancouver Career College
11.2020 - 04.2021
Site Leader- part time
Abbotsford Regioanl Hospital
04.2020 - 04.2022
Access Coordinator
Abbotsford Regional Hospital
01.2013 - 04.2020
Interim PCC/ Team Leader
Fraser Health
01.2011 - 12.2015
Bachelor of Science - Nursing
Central Philippine University
Master of Science - Nursing Specialty in Education
Aspen University
Infection Control Course -
Queen's University
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