Vincent Vu
Coquitlam
Summary
Dynamic Supervisor with four years of comprehensive experience in the food and beverage industry, excelling in customer service and team leadership. Expertise in coffee preparation and an unwavering commitment to enhancing customer satisfaction drives success in high-pressure environments. Proven ability to train staff and implement operational improvements, fostering a collaborative and efficient workplace. Strong communication skills and problem-solving abilities contribute to maintaining exceptional service standards and building customer loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Kitchen Member & Server
Pho Song
07.2018 - 01.2020
- Prepare pots, pans, and utensils for use by sanitizing in three-compartment sink.
- Support kitchen team members with efficient ingredient preparation and supply restocking.
- Assist dining room staff by delivering food carts to and from dining room pantries.
- Take food and drink orders from customers accurately and with a positive attitude.
- Ensure customers are enjoying their meals and take action to correct any problems.
Cafe Barista
Highlands Coffee
07.2020 - 12.2020
- Educates customers by presenting and explaining the coffee drink menu, answering questions about the differences between Robusta and Arabica and general knowledge about coffee
- Steer customers toward daily specials with suggestions and vibrant descriptions
- Maintain presentable front counter with frequent cleaning and organizing
- Provide the ability to handle difficult or unexpected situations in the workplace either with customers or co-workers
Shift Supervisor
Cong Ca Phe
01.2021 - 07.2021
- Promote coffee consumption; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
- Manage dietary restrictions and allergies with special attention to requests and allergen protocols.
- Improve quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
Barista & Barista Trainer
Starbucks Coffee
10.2021 - 05.2024
- Utilized point-of-sale (POS) system to accurately process customer payments
- Demonstrated a strong work ethic, resulting in consistent high-quality products and services
- Trained new staff members on proper coffee preparation and customer service techniques
- Adapted to different customer needs and preferences, resulting in increased customer satisfaction
- Operated and maintained coffee and espresso machines, ensuring proper maintenance and cleanliness
- Provided excellent customer service, resulting in an increase in customer loyalty
Bar Supervisor
La Foret Cafe & Bakery
05.2024 - Current
- New Store Opening: Assist with the setup and launch of the new bar, including stocking, staff training, and ensuring operational procedures are in place.
- Team Leadership: Supervise and motivate the bar staff, ensuring to provide excellent customer service and maintaining high standards of cleanliness and safety.
- Customer Experience: Maintain a welcoming and energetic atmosphere, handling customer inquiries, complaints, and ensuring satisfaction.
- Inventory Management: Monitor stock levels, order supplies, and maintain inventory controls to minimize waste and optimize costs.
- Training and Development: Provide ongoing training and support to bar staff, helping them develop their skills and knowledge.
- Financial Responsibility: Assist with cash handling, balancing tills, and monitoring the bar’s financial performance.
Education
Bachelor of Business Administration - International Business Management
Douglas College
New Westminster, BC08-2025
High School Diploma -
Burnaby Central Secondary School
Burnaby, BC07.2020
Skills
- Leadership
- Teamwork
- Communication Skills
- Microsoft Office
- Cost & Budget Management
- Customer service
- Problem solving
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Certification
Certified Digital Marketing Associate by Digital Marketing Institute & American Marketing Association
Timeline
Bar Supervisor
La Foret Cafe & Bakery
05.2024 - Current
Barista & Barista Trainer
Starbucks Coffee
10.2021 - 05.2024
Shift Supervisor
Cong Ca Phe
01.2021 - 07.2021
Cafe Barista
Highlands Coffee
07.2020 - 12.2020
Kitchen Member & Server
Pho Song
07.2018 - 01.2020
Bachelor of Business Administration - International Business Management
Douglas College
High School Diploma -
Burnaby Central Secondary School
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