Vincent Viegas
Montreal,QC
Summary
Experienced logistics coordinator with expertise in shipment coordination, export documentation, cargo tracking, and ERP systems. Known for accurate recordkeeping, freight negotiation, quick resolution of shipping issues across complex supply chains, and outsourcing new clients.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Logistics Coordinator
Neptronic
Montreal
2022 - Current
- Coordinated shipments for Neptronic HVAC equipment with carriers and freight forwarders.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Tracked purchase orders and delivery schedules in ERP systems.
- Reviewed shipping details for accuracy before dispatch from manufacturing site.
- Arranged pickup, routing, and delivery appointments with transportation providers.
- Updated customers on order progress and shipment confirmations.
- Resolved logistics issues involving delays, damaged goods, and missing documents.
- Communicated with production, sales, and warehouse teams on order status.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Provided support in negotiating contracts with third-party providers regarding rates, services offered.
- Prepared and maintained accurate shipping documentation, including BOLs and invoices.
- Sourced potential new clients through targeted outreach efforts to expand business growth
- Negotiated pricing with clients and transporters
- Prepared competitive quotes and efficiently processed POs
Export Coordinator
Traffic Tech
Montreal
2020 - 2022
- Coordinated export shipments with shipping lines, trucking companies, and customers to ensure timely delivery.
- Tracked cargo status and updated shipment milestones in cargowise to provide real-time visibility.
- Tracked and traced shipments to ensure timely delivery.
- Verified shipping details, rates, and required trade documentation.
- Negotiated terms with ground carriers, securing competitive shipping rates and optimizing logistics costs.
- Prepare RFQ
- Entered bill of lading (BOL), proof of delivery (POD), master bill of lading (MBL), and house bill of lading (HBL) into the system.
- Supported accounting and billing functions to ensure accurate financial records.
Team Leader
National Bank
Montreal
2019 - 2020
- Supervising and supporting a team of customer service representatives in a high-volume banking call center.
- Monitored team performance and quality against customer service KPIs to ensure high standards.
- Managed daily workflows and staffing to meet service-level targets.
- Coached and trained staff, enhancing performance and service standards through targeted development.
- Handled escalated customer concerns and complex banking inquiries.
- Ensured compliance with banking policies, procedures, and security requirements.
- Reported team performance and identified opportunities for process and customer service improvements.
Customer Service Representative
National Bank
Montreal, Quebec
2017 - 2019
- Delivered customer service in high-volume banking call center setting.
- Assisted clients with bank account transactions, payments, credit applications, and inquiries to enhance customer satisfaction.
- Resolved complex customer concerns and de-escalated difficult situations to maintain customer loyalty.
- Explained banking products, services, procedures, and account options to clients
- Performed accurate data entry and maintained confidential client information.
- Followed banking policies and procedures related to security, privacy, authentication and fraud prevention.
- Documented client interactions and ensured timely follow-up on outstanding requests
Waiter
L'academie
Montreal
2015 - 2017
Education
DEP - Dessin De Batiment
CIMME
LaSalle, QC01-2016
Skills
- Shipment coordination
- Export documentation
- Cargo tracking
- ERP systems
- Freight forwarding
- Freight negotiation
- Vendor management
- Detail orientation
- Team leadership
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Timeline
Logistics Coordinator
Neptronic
2022 - Current
Export Coordinator
Traffic Tech
2020 - 2022
Team Leader
National Bank
2019 - 2020
Customer Service Representative
National Bank
2017 - 2019
Waiter
L'academie
2015 - 2017
DEP - Dessin De Batiment
CIMME