Vincent Singha
Winnipeg,MB
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
McDonald's Canada
09.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Shift Manager
McDonald's
09.2021 - 09.2022
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Crew Trainer
McDonald's
11.2019 - 09.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Science and Mathematics Teacher
BEMS International School
01.2015 - 09.2017
- Demonstrated positive and effective classroom management skills.
- Planned, prepared, and taught lesson plans, giving students individual support.
- Used exams and standardized assessment tools to measure student progress.
Education
Bachelor of Arts - Economics
University of Manitoba
Winnipeg, MB06.2023
A Levels - Science And Mathematics
Cambridge International Examination
British Council - Dhaka Bangladesh07.2017
Skills
- Financial Management
- Project Management
- Statistical Data Gathering
- Customer Service and Satisfaction
- Employee Coaching and Mentoring
- Maximizing Profitability
- Training
- Reporting
- Plan Projects
- Scheduling and Coordinating
- Transaction Monitoring
- Strategic Planning
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Limited Working
Certification
- Manitoba Food Handler Certificate
- First Aid Certificate
- Muay Thai Seminar Certifcate
Timeline
Assistant Manager
McDonald's Canada
09.2022 - Current
Shift Manager
McDonald's
09.2021 - 09.2022
Crew Trainer
McDonald's
11.2019 - 09.2021
Science and Mathematics Teacher
BEMS International School
01.2015 - 09.2017
Bachelor of Arts - Economics
University of Manitoba
A Levels - Science And Mathematics
Cambridge International Examination
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