Vincent Pham
Sacramento
Summary
Strategic Sales Manager with expertise in leading teams to exceed targets and broaden market presence. Develops impactful sales strategies and cultivates strong client relationships while identifying new business opportunities. Enhances team performance through targeted coaching and motivational techniques, driving revenue growth with innovative sales tactics and streamlined operations.
Overview
11
11
years of professional experience
Work History
Sales Consultant
CarMax
Sacramento
03.2022 - Current
- Surpassed sales quotas by actively pursuing and closing deals.
- Followed up with customers to build long-term relationships and successful referrals.
- Developed and implemented strategies to achieve personal sales goals aligned with dealership standards, contributing to increased revenue.
- Demonstrated automobiles by explaining characteristics, capabilities and features by taking test drives also explaining warranties and services.
- Conducted test drives, providing a comprehensive experience for prospective buyers.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Followed up on warm Internet leads and responded to customer questions about vehicle availability, price and options
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Enhanced customer satisfaction by effectively resolving issues through knowledgeable and friendly service.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Completed DMV registration paperwork and sales documentation.
- Effectively located client vehicles across nationwide stores to accommodate client needs.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Facilitated floor moves to keep sales areas organized and appealing to customers, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered store and merchandise questions and led customers to wanted items.
Home Furnishings Consultant
La-Z-Boy
Sacramento
10.2020 - 03.2022
- Guided customers in selecting personalized home furnishing solutions.
- Demonstrated product features and benefits to enhance customer understanding.
- Provided expert advice on furniture maintenance and care to enhance product longevity.
- Advised clients on interior design concepts, color schemes, fabrics and textures.
- Collaborated with design teams to create appealing showroom displays.
- Developed strong relationships with customers to encourage repeat business and referrals.
- Handled customer inquiries and complaints with professionalism and patience.
- Utilized CRM software to track customer interactions and sales progress.
- Processed sales transactions accurately and efficiently at the point of sale.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Collaborated with the delivery team to schedule and confirm delivery dates and times.
- Facilitated sales for out-of-stock items by utilizing extensive product knowledge to propose suitable alternatives, maintaining customer satisfaction.
- Provided customers with detailed information on products and services offered by the company.
- Guided clients on interior design concepts, color schemes, fabrics, and textures, helping them make informed purchasing decisions.
- Encouraged customers to purchase protection plans and warranties for added security.
- Introduced new guests to products through detailed demonstrations and informative explanations.
- Conducted routine inspections to ensure clean and organized workspaces for all.
Bakery Manager/Sales Marketing
Nothing Bundt Cakes
Fremont
01.2019 - 08.2020
- Traveled to various small and big businesses, connecting with high executives and landing accounts under corporate event contracts
- Trained and mentored team members on baking techniques and customer service, enhancing overall team competency and customer satisfaction.
- Managed daily bakery operations and staff scheduling for optimal workflow.
- Ensured compliance with health and safety regulations in food preparation areas.
- Coordinated special events and promotional activities, increasing customer engagement and brand visibility.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Collaborated with suppliers to secure quality ingredients at competitive prices.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Performed administrative tasks such as scheduling employee shifts, preparing payrolls and managing customer complaints.
- Planned menus according to seasonality of products, customer demand and profit margins.
- Facilitated effective hourly shift operations to maintain high standards of bakery presentation. check up on bakery for cleanliness, restock of boxes, various cake flavors, bags, etc
- Organized promotional campaigns for baked goods, effectively driving sales through strategic offers and discounts.
- Participated in local and regional food events to promote the bakery and network with potential suppliers and customers.
- Collaborated with other managers and team leaders to align bakery operations with overall business objectives.
- Managed customer service, addressing complaints and ensuring high satisfaction levels with bakery products and services.
- Facilitated discussions to execute monthly sales goals with the entire team. monthly planned sale goals with entire team to exceed company expectations
- Maintain front house merchandise with constant restructuring of visual display for customer appeal and purchases
- Conducted regular market research surveys to identify consumer needs and preferences.
- Analyzed sales data to identify trends, adjust offerings, and improve overall sales performance.
Store Manager
GNC - General Nutrition Centres
Morgan Hill
08.2015 - 11.2018
- Managed daily store operations and ensured compliance with company policies.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Created promotional displays that attracted customers and highlighted new products, contributing to increased foot traffic.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Analyzed sales trends to make informed decisions on product selection and inventory turnover.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Handled customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Established and executed store tactics and strategies that enhanced operational performance and met sales goals.
- Identified operational issues and implemented process improvements that promoted workplace safety and enhanced productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed financial statements to identify trends and inform strategic decisions. and sales or activity reports to measure productivity or goal achievement.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
Business
Foothill College
Los Altos, CASkills
- Sales Expertise
- Sales Strategy
- Sales Forecasting
- Lead Generation
- CRM proficiency
- Account management
- Consultative selling
- Client care
- Client loyalty
- Relationship management
- Sales team empowerment
- Analytical problem solving
- Interpersonal communication
Timeline
Sales Consultant
CarMax
03.2022 - Current
Home Furnishings Consultant
La-Z-Boy
10.2020 - 03.2022
Bakery Manager/Sales Marketing
Nothing Bundt Cakes
01.2019 - 08.2020
Store Manager
GNC - General Nutrition Centres
08.2015 - 11.2018
Business
Foothill College