Vincent Michel
Norwalk
Summary
Focused and skilled Telephone Sales Representative bringing expertise in cold and warm calling, as well as inbound lead cultivation. Meet targets consistently by tenaciously pushing past customers' skepticism with informative, conversational style.
Overview
9
9
years of professional experience
Work History
Telephone Sales Representative
Aaero Sweet Corporation
07.2023 - Current
- Called and followed up with leads to discuss selling their car and explain the appraisal process.
- Presented car offers and used sales techniques to persuade customers to set up an appointment with an appraiser.
- Built rapport with potential sellers to understand their needs and overcome objections.
- Maintained detailed records of calls, follow-ups, and scheduled appointments in the CRM system.
- Negotiated and explained offers to ensure customers understood the value of selling their car through the brokerage.
- Consistently met sales targets by converting leads into booked appointments.
Mortgage Loan Officer Assistant
First Banc Home Loans
06.2022 - 07.2023
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Called and developed sales experience to create leads and potential clients.
Quality Control Technician
Pacific Vial Manufacturing
01.2023 - 06.2023
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Maintained quality documentation and records for conformance with relevant standards.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
Food Runner
Shakey's Pizza Parlor
05.2022 - 01.2023
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Kept detailed knowledge of and followed all food safety guidelines.
Sales Associate
Macys Department Store
11.2021 - 04.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed transactions involving the processing of cash, credit, debit and check transactions.
Actor
PTK Talent Management
05.2016 - 12.2017
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
- Managed time to arrive on set when required to not delay rehearsals and shows.
- Practiced lines and scenes independently and collaboratively to prepare for performances.
- Maintained professional attitude and demeanor at all times.
- Used body language, facial expressions and vocal techniques to convey messages.
- Made necessary adjustments to acting, following guidance and requests from directors.
Education
High School Diploma -
Pioneer High School
Whittier, CA06.2022
Skills
- Financial Transactions Expertise
- Sales Skills
- Document Verification
- Cash Register Operation
- Appointment Setting
- Negotiation & Persuasion
- Objection Handling
- Financial Records Analysis
- Building Rapport with Clients
- Presenting Offers & Financial Solutions
- Understanding Market Trends
- CRM Software & Data Entry
- Phone & Email Outreach Tools
Timeline
Telephone Sales Representative
Aaero Sweet Corporation
07.2023 - Current
Quality Control Technician
Pacific Vial Manufacturing
01.2023 - 06.2023
Mortgage Loan Officer Assistant
First Banc Home Loans
06.2022 - 07.2023
Food Runner
Shakey's Pizza Parlor
05.2022 - 01.2023
Sales Associate
Macys Department Store
11.2021 - 04.2022
Actor
PTK Talent Management
05.2016 - 12.2017
High School Diploma -
Pioneer High School
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