Vincent Maliga
Daly City
Summary
Dynamic professional with extensive experience in customer service and team building, notably at Round 1 Bowling & Amusement. Proven track record in problem resolution and inventory management, enhancing operational efficiency and customer satisfaction. Recognized for fostering positive team environments and adapting quickly to changing demands.
Overview
9
9
years of professional experience
Work History
Lead
Round 1 Bowling & Amusement
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Overnight Stocker and Receiver
Michaels Arts and Crafts
06.2024 - 12.2024
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
Airline Customer Service Agent
San Francisco International Airport Continental Airlines
07.2023 - 04.2024
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
Sales Associate
7-eleven
03.2023 - 04.2024
- Built relationships with customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Manager
Gama Ride Arcade
03.2021 - 02.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Supervisor
Century Theatres
06.2017 - 03.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Sales Associate
St Vincent De Paul Society Thrift Stores
06.2016 - 05.2019
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
GED -
Aragon High School
San Mateo, CA05-2015
Skills
- Customer service
- Team building
- Inventory management
- Problem resolution
Timeline
Lead
Round 1 Bowling & Amusement
09.2024 - Current
Overnight Stocker and Receiver
Michaels Arts and Crafts
06.2024 - 12.2024
Airline Customer Service Agent
San Francisco International Airport Continental Airlines
07.2023 - 04.2024
Sales Associate
7-eleven
03.2023 - 04.2024
Manager
Gama Ride Arcade
03.2021 - 02.2023
Supervisor
Century Theatres
06.2017 - 03.2021
Sales Associate
St Vincent De Paul Society Thrift Stores
06.2016 - 05.2019
GED -
Aragon High School
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