Vincent Lopez
Redlands
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Nike
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Package Handler
UPS
10.2020 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
Salesperson
LA Fitness
06.2022 - 08.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
Sales Associate
Target
02.2020 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
Store Manager
Five Guys
01.2017 - 10.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Real Estate
Colibri
Anaheim, CA05-2023
High School Diploma -
Citrus Valley High School
Redlands, CA06-2016
Skills
- Great With People
- Positive Attitude
- Highly Motivated
- Goal Driven
- Good Communication Skills
- Active Listener
- Leadership
- Empathy
- Collaboration and Teamwork
Accomplishments
I am a small business owner who spends my free time learning about how successful businesses work and learn new techniques on how to be better in my industry.
I also completed my Real Estate courses online completing the courses by studying at home with all different techniques that would help me retain all the information
The biggest accomplishment for me is having the courage and ability to take chances and self leaning on how to be a entrepreneur by experience, networking, and problem solving any obstacle
Certification
- Real Estate Principals
- Real Estate Practice
- Legal Aspects of Real Estate
Languages
English
Timeline
Sales Associate
Nike
08.2024 - Current
Salesperson
LA Fitness
06.2022 - 08.2023
Package Handler
UPS
10.2020 - Current
Sales Associate
Target
02.2020 - 04.2022
Store Manager
Five Guys
01.2017 - 10.2020
- Real Estate Principals
- Real Estate Practice
- Legal Aspects of Real Estate
Real Estate
Colibri
High School Diploma -
Citrus Valley High School
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