Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vincent Lam

Vincent Lam

Calgary,AB

Summary

Quality Assurance Analyst with experience in detailed technical specifications. Offers collaborative style and has outstanding communication skills. Expertise in data reporting and defect resolution.

Overview

2
2
years of professional experience

Work History

Line Cook

Wakado Ramen
11.2022 - Current
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.

Analyst - Quality Assurance

Mercer(Hong Kong) Limited
08.2021 - 05.2022
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Monitored offshore(India) team's performance by recognizing their reports(Claims approval, Termination, Payroll, etc)
  • Improved and enhanced offshore(India) team's performance by regular meetings and tutorials after we figured out the source of the mistakes they have taken.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.

Education

BBA - Banking And Finance

The Hang Seng University of Hong Kong
Hong Kong
02.2020

Skills

  • Bug Tracking
  • Technical Analysis
  • Group Presentations
  • Improvement Recommendations
  • Data Analysis
  • Mentoring and Training
  • Report Analysis
  • Kitchen Operations
  • Food Presentation
  • Inventory Management
  • Ingredient Preparation

Languages

Chinese (Cantonese)
Native or Bilingual
English
Full Professional
Chinese (Mandarin)
Full Professional

Timeline

Line Cook

Wakado Ramen
11.2022 - Current

Analyst - Quality Assurance

Mercer(Hong Kong) Limited
08.2021 - 05.2022

BBA - Banking And Finance

The Hang Seng University of Hong Kong

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Vincent Lam