Vincent Lam
Calgary,AB
Summary
Quality Assurance Analyst with experience in detailed technical specifications. Offers collaborative style and has outstanding communication skills. Expertise in data reporting and defect resolution.
Overview
2
2
years of professional experience
Work History
Line Cook
Wakado Ramen
Calgary, AB
11.2022 - Current
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
Analyst - Quality Assurance
Mercer(Hong Kong) Limited
Hong Kong
08.2021 - 05.2022
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Monitored offshore(India) team's performance by recognizing their reports(Claims approval, Termination, Payroll, etc)
- Improved and enhanced offshore(India) team's performance by regular meetings and tutorials after we figured out the source of the mistakes they have taken.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Education
BBA - Banking And Finance
The Hang Seng University of Hong Kong
Hong Kong02.2020
Skills
- Bug Tracking
- Technical Analysis
- Group Presentations
- Improvement Recommendations
- Data Analysis
- Mentoring and Training
- Report Analysis
- Kitchen Operations
- Food Presentation
- Inventory Management
- Ingredient Preparation
Languages
Chinese (Cantonese)
Native or Bilingual
English
Full Professional
Chinese (Mandarin)
Full Professional
Timeline
Line Cook
Wakado Ramen
11.2022 - Current
Analyst - Quality Assurance
Mercer(Hong Kong) Limited
08.2021 - 05.2022
BBA - Banking And Finance
The Hang Seng University of Hong Kong