Vincent Ichihara
San Diego,CA
Summary
A dedicated, hardworking, and passionate individual with over 20 years of management, customer service, and operational experience.
Overview
22
22
years of professional experience
Work History
Operations/Optimization Manager
Extreme Auto Transport
San Diego, CA
10.2017 - Current
- Direct daily operational functions, including but not limited to:
- Manage and direct 7 Operation Supervisors
- Collaborate with Safety Manager to monitor and implement safety procedures for Auto Transport Specialists
- Monitor 200+ Auto Transport Specialists production each previous day
- Oversee daily inventory at 14 yards/ports across the US and ensure daily shipping numbers meet contracted dwell times
- Identify operational inefficiencies and implement proper procedures to streamline processes
- Conduct daily progress calls with the operations and safety staff
- Oversee company growth from 27 trucks to 100 trucks (in a 6-month time frame) to the current 200+ truck operation
- Create onboarding software logins for newly hired Auto Transport Specialist
Warehouse Manager/ Moving Coordinator
Top Art
San Diego, CA
04.2017 - 10.2017
- Managed daily operations and directed employees on warehousing procedures
- Coordinated logistics of trucks for recyclable materials, dumpster collection and various pickups with various agencies
- Updated computer databases via Microsoft Office i.e. Word and Excel
- Maintained smooth office operations, prioritized tasks and made calls
- Identified discrepancies to senior leadership and implemented necessary procedures
Account Manager/ Mortgage Division
Core Logic Credco
Poway, CA
02.2007 - 04.2017
- Maintained mortgage accounts including sales and billing
- Customer Service Calls inbound and outbound
- Submitted mortgage applications for credit bureau access
- Retrieved necessary documents from companies pursuing credit bureau access
- Kept companies within government regulations by auditing accounts
- Processed applications for Credit Bureau access for Automotive
- Processed deposits for new accounts
- Customer Service Calls inbound and outbound
Office Manager
BDC Entertainment
Temecula, CA
01.2005 - 02.2007
- Facilitated daily operational activities including fax, email, phone operating, data entry and payroll
- Organized and conducted monthly employee meetings
- Trained new employees on procedural based tasks
- Assistant to the CEO/President of the company
Office Depot Driver Lead
Office Depot
San Diego, CA
01.2003 - 01.2005
- Operated commercial vehicles safely while adhering to traffic laws and company policies.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Delivered goods efficiently, maintaining accurate delivery logs and schedules.
- Assisted in training new drivers on route management and safety protocols.
- Implemented best practices for load securing, enhancing cargo safety during transit.
- Provided exceptional customer service during deliveries, addressing client inquiries professionally.
Education
Grossmont College
El Cajon, CASkills
- Microsoft Office
- Critical Thinking
- Data Analysis
- Team Collaboration and Independent Work
- Oral and Written Communication
- Customer Service
CONTACT
- (858) 699-2389
- Vichihara@gmail.com
- San Diego, CA
Timeline
Operations/Optimization Manager
Extreme Auto Transport
10.2017 - Current
Warehouse Manager/ Moving Coordinator
Top Art
04.2017 - 10.2017
Account Manager/ Mortgage Division
Core Logic Credco
02.2007 - 04.2017
Office Manager
BDC Entertainment
01.2005 - 02.2007
Office Depot Driver Lead
Office Depot
01.2003 - 01.2005
Grossmont College