Vincent Houle
Montreal,QC
Summary
Recent graduate with foundational knowledge in management and hands-on experience gained through year of work at Desjardins Bank. Prepared to start career and make meaningful contributions with commitment and drive.
Throughs my year of experience, I became adept at enhancing security and customer satisfaction, I leveraged my problem-solving abilities and customer service skills at Desjardins Bank to streamline incident response and improve system reliability. By implementing innovative security solutions and conducting preventive maintenance, I significantly reduced unauthorized entries and system downtimes.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. I am known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Physical Security Technician
Desjardins Bank
08.2024 - Current
- Troubleshot complex technical issues quickly and efficiently, minimizing disruptions to client operations while maintaining high levels of customer satisfaction.
- Explained how to properly use security systems so that customers were knowledgeable.
- Increased overall system reliability through preventive maintenance schedules, reducing downtime caused by unexpected malfunctions or failures.
- Implemented access control systems in sensitive areas, effectively reducing unauthorized entries and safeguarding critical information assets.
- Developed customized security solutions to address specific client needs and concerns.
- Ensured optimal performance of security systems through regular software updates and hardware upgrades.
Physical Security Monitoring Center
Desjardins Bank
02.2024 - 08.2024
- Identified and resolved areas of risk and exposure and recommended solutions and improvements to access control systems and video surveillance systems.
- Established emergency response to manage and respond to physical security needs of employees, buildings, technology and materials.
- Ensured proper documentation and record-keeping practices were followed within the department, allowing for swift retrieval of relevant data during investigations or audits.
- Improved response time to security incidents by streamlining communication channels and training staff members on emergency protocols.
- Responded swiftly to reported incidents or alarms by initiating appropriate actions such as dispatching response teams or contacting emergency services when necessary.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Security Supervisor
GardaWorld Security
12.2016 - 06.2023
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
Packer
IGA Supermarket
03.2009 - 12.2016
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted in inventory management, conducting regular counts and reporting discrepancies.
- Trained new packers on proper packing methods, significantly reducing errors and damages.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
Education
Bachelor of Science - Internationnal Management
Université Du Québec À Montréal (UQAM)
Montreal, QC05.2024
Skills
Access Control Management
Customer Service
Service Calls
Alarm systems
Video Surveillance
Network Security Management
Physical Security
Incident Response
Languages
French
Native or Bilingual
English
Full Professional
Danish
Elementary
Timeline
Physical Security Technician
Desjardins Bank
08.2024 - Current
Physical Security Monitoring Center
Desjardins Bank
02.2024 - 08.2024
Security Supervisor
GardaWorld Security
12.2016 - 06.2023
Packer
IGA Supermarket
03.2009 - 12.2016
Bachelor of Science - Internationnal Management
Université Du Québec À Montréal (UQAM)
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