Vincent Guzman

*Supervise Pro Desk associates and specialists

*Train, coach, and develop employees

*Assign tasks and make sure shifts are covered

*Handle performance issues and give feedback

*Oversee inventory, stocking, and order fulfillment

*Help with merchandising decisions

*Ensure the Pro Desk area is organized and efficient

• Engaged customers to understand their needs and recommend products effectively.
• Work directly with contractors on large orders
• Help close sales and upsell products
• Push Pro accounts, credit programs, and loyalty programs
• Build relationships with repeat customers
• Learn their projects and preferences
• Act as their go-to person in the store
• Coordinate deliveries per customers request
• Solve issues quickly
• Organized promotional events to increase brand awareness.
• Tracked inventory levels of products and services offered by the company.
• Generated leads through cold calling, email campaigns, networking.
• Monitored competitor activities and adjusted pricing accordingly.

• Processed customer transactions efficiently and accurately at retail checkout.
• Assisted customers with product inquiries and location within the store.
• Maintained cleanliness and organization of checkout area to enhance customer experience.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Collected payments and provided accurate change.
• Answered customer questions and provided store information.
• Issued receipts, refunds, credits or change due to customers.
• Worked closely with front-end staff to assist customers.
• Trained new team members in cash register operation, stock procedures, and customer services.