Vincent Cano
Gardena
Summary
Dynamic Gym Manager with a proven track record at Sender One Climbing, excelling in team coordination and customer experience. Leveraged problem-solving skills to enhance community engagement and resolve customer issues effectively. Recognized for developing staff capabilities and creating impactful promotional materials, fostering a vibrant and supportive gym environment.
Overview
3
3
years of professional experience
Work History
Gym Manager
Sender One Climbing
Los Angeles
08.2022 - 05.2025
- Attributed to the growth of the team by helping develop the skills and talents of colleagues.
- Conducted the set up of multiple events that were hosted at the facility.
- Ensured that all customers feel a part of the Sender One community by responding to customer feedback forms.
- Displayed leadership skills by heading meetings and doing one on one check in with employees.
- Created promotional materials such as flyers and brochures to advertise services.
- Assisted with budgeting for new equipment purchases or staffing changes.
- Trained new staff members on proper use of exercise equipment and safety protocols.
- Resolved customer complaints in a timely manner while upholding company policies.
Supervisor
Sender One Climbing
Los Angeles
06.2022 - 08.2022
- Assisted patrons and co-workers with check-in's and teaching safety procedures.
- Displayed excellent customer service through listening and accommodating patrons who wanted to discuss their experience or improvements.
- Lead the shift teams by ensuring all members on the team knew how to find support and highlighting strengths and improvements of the shift team.
Customer Experience
Sender One Climbing
Los Angeles
03.2022 - 06.2022
- Greeted all patrons and answered various questions about events and membership.
- Attributed to ensuring all customers felt supported and safe by having a deep understanding of the various activities the gym offered.
- Checked in customers who came in for climbing, top rope, or personal lessons.
Front Desk
Hangar 18
Hawthorne
03.2022 - 06.2022
- Ensured the safety of all patrons participating in top rope or lead climbing by thoroughly executing safety checks.
- Welcomed and followed the checked in procedures with all guests and members visiting the facility.
- Opened and closed the gym and facilities inside of the gym.
Education
El Camino College
05.2022
Skills
- Problem solving
- Cleaning and sanitizing
- Multitasking and prioritization
- Team coordination
- Physical stamina
- Communication and cooperation
- Interpersonal communication
- Professionalism
- Team collaboration
References
References available upon request.
Timeline
Gym Manager
Sender One Climbing
08.2022 - 05.2025
Supervisor
Sender One Climbing
06.2022 - 08.2022
Customer Experience
Sender One Climbing
03.2022 - 06.2022
Front Desk
Hangar 18
03.2022 - 06.2022
El Camino College