Vincent Buelna
La Quinta
Summary
Results-oriented wireless sales professional with 7+ years of experience at T-Mobile and 15+ years of retail leadership and customer service experience. Proven ability to drive sales performance, deliver exceptional customer experiences, coach peers, and support store operations. Recognized for strong problem-solving skills, product expertise, and commitment to achieving business goals while fostering a positive team environment. Experienced key holder with a track record of building customer loyalty and supporting high-performing teams.
Tech-savvy Mobile Expert known for high productivity and efficient task completion. Skilled in customer service, technical troubleshooting, and sales strategies. Excel in communication, problem-solving, and adaptability, ensuring success in rapidly changing environments.
Overview
9
9
years of professional experience
Work History
Mobile Expert
T-Mobile
La Quinta
12.2018 - Current
- Consistently deliver outstanding customer experiences through consultative selling and personalized service.
- Drive growth by recommending wireless solutions, devices, accessories, protection plans, and value-added services that align with customer needs.
- Support achievement of store sales goals through customer retention, account growth, and service excellence.
- Assist customers with activations, upgrades, account management, billing concerns, and technical troubleshooting.
- Serve as a subject matter expert on T-Mobile products, services, promotions, and emerging technologies.
- Mentor and support newer Mobile Experts by sharing best practices, product knowledge, and sales techniques.
- Collaborate with leadership to execute company initiatives, promotional campaigns, and operational priorities.
- Perform opening and closing procedures, cash management, safe counts, and operational compliance responsibilities.
- Act as a key holder, ensuring store security and adherence to company policies and procedures.
- Build strong customer relationships that drive repeat business, customer loyalty, and positive customer satisfaction metrics.
Supervisor
Travel Traders
Indian Wells
02.2017 - Current
- Lead daily store operations while maintaining exceptional customer service standards.
- Coach and motivate team members to achieve operational and performance goals.
- Resolve escalated customer concerns while maintaining positive guest experiences.
- Support inventory management, merchandising, and loss prevention efforts.
Inventory Specialist
Best Buy
- Built extensive experience in retail operations, inventory control, merchandising, leadership, customer engagement, and sales performance within high-volume retail environments.
- SWAT (Inventory Specialist)
- Inventory & Merchandise Supervisor
- Computer Specialist
Advertising & Marketing Director
NorthStar Alarm Services
- Developed marketing initiatives and customer acquisition strategies while partnering with sales teams to drive business growth.
Dockworker
UPS
- Maintained productivity, safety, and efficiency in a fast-paced logistics environment.
Education
High School Diploma -
Cathedral City High School
Cathedral CityCollege of the Desert
Skills
- WIRELESS SALES & SOLUTIONS SELLING
- CUSTOMER EXPERIENCE LEADERSHIP
- COACHING & PEER DEVELOPMENT
- ACCOUNT MANAGEMENT
- CUSTOMER RETENTION
- SALES GOAL ACHIEVEMENT
- REVENUE GROWTH
- STORE OPERATIONS
- KEY HOLDER RESPONSIBILITIES
- TECHNICAL SUPPORT & TROUBLESHOOTING
- CONFLICT RESOLUTION
- TEAM COLLABORATION
- CASH HANDLING & COMPLIANCE
- INVENTORY MANAGEMENT
- COMMUNICATION & RELATIONSHIP BUILDING
Recognition
Brad Anderson Legacy Stock Award, Best Buy, Selected by store leadership to receive 250 company stock options in recognition of exceptional performance, leadership potential, and contributions to business success.
Timeline
Mobile Expert
T-Mobile
12.2018 - Current
Supervisor
Travel Traders
02.2017 - Current
Inventory Specialist
Best Buy
Advertising & Marketing Director
NorthStar Alarm Services
Dockworker
UPS
High School Diploma -
Cathedral City High School
College of the Desert