Summary
Overview
Work History
Education
Languages
Timeline
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Vincent Acosta

5520 1 Ave SE Calgary ,Alberta

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Cook

Yan's Bistro
09.2023 - Current
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Maintained clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.

Travel Consultant

CX Loyalty Travel Inc. A JP Morgan And Chase Co.
04.2021 - 06.2023
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Streamlined booking processes for increased efficiency and reduced client wait times.
  • Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Collaborated with team members to optimize travel recommendations and share industry knowledge.
  • Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.

SENIOR TRAVEL CONSULTANT

Frosch International Travel
03.2019 - 01.2021
  • Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
  • Streamlined booking processes for improved efficiency and reduced errors in reservations.
  • Developed strong relationships with vendors, negotiating competitive rates for clients'' travel accommodations.
  • Enhanced team productivity by conducting training sessions on industry trends and new reservation systems.
  • Reduced customer complaints through proactive communication of potential scheduling conflicts and offering alternative solutions.
  • Implemented a system to track client preferences, resulting in more tailored recommendations and increased repeat business.
  • Conducted comprehensive destination research to provide clients with up-to-date information and expert advice on travel options.
  • Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
  • Resolved customer issues effectively, maintaining a positive reputation for the company within the highly competitive travel market.
  • Improved cross-functional collaboration between departments through regular meetings focused on shared goals and objectives.
  • Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
  • Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.

Education

Bachelor of Science - Business Administration

New Era University
Manila, Philippines
03.2000

Languages

English
Professional Working

Timeline

Cook

Yan's Bistro
09.2023 - Current

Travel Consultant

CX Loyalty Travel Inc. A JP Morgan And Chase Co.
04.2021 - 06.2023

SENIOR TRAVEL CONSULTANT

Frosch International Travel
03.2019 - 01.2021

Bachelor of Science - Business Administration

New Era University

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Vincent Acosta