VINCENT OPPONG ADUSEI
Whitby,ON
Summary
Dynamic leader and problem-solver with extensive experience in high-pressure environments, including the Ghana Armed Forces. Excelled in roles requiring critical thinking, teamwork, and exceptional customer service, as demonstrated at Semanhyia Cooperative Credit Union. Proficient in Microsoft Office, with a proven track record of fostering collaboration and achieving significant results through effective team supervision and positive attitude.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Soldier
Ghana Armed Forces
01.2021 - 03.2024
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Upheld high standards of professionalism both on-and off-duty representing the Ghana military with honor at all times.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Ensured mission success with diligent planning, coordination, and execution of various tasks.
Customer Service Manager
Semanhyia Cooperative Credit Union
09.2017 - 03.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Relationship Officer
Namoasons Comapany Limited
01.2014 - 09.2016
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Promoted a positive work environment through open communication, fostering collaboration among team members.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
Education
GED -
Dominion College of Business, Health And Tech. Inc
Brampton, ON11.2025
Bachelor of Arts - Business Management (Education).
University of Cape Coast
Cape Coast, Ghana.05.2019
Skills
- Critical Thinking
- Positive Attitude
- Team Supervision
- Physical Fitness
- Teamwork and Loyalty
- Field Sanitation
- Customer Service
- Microsoft Outlook, Word, and Excel
Languages
English
Full Professional
Certification
Emergency First Aid with CPR/AED level C.
Ontario Security Guard Training.
Additional Information
Availability
Anytime.
Timeline
Soldier
Ghana Armed Forces
01.2021 - 03.2024
Customer Service Manager
Semanhyia Cooperative Credit Union
09.2017 - 03.2019
Relationship Officer
Namoasons Comapany Limited
01.2014 - 09.2016
GED -
Dominion College of Business, Health And Tech. Inc
Bachelor of Arts - Business Management (Education).
University of Cape Coast
Emergency First Aid with CPR/AED level C.
Ontario Security Guard Training.
Similar Profiles
Beatrice AidooBeatrice Aidoo
Teacher at Ghana Edu. Service (Ghana Armed Forces Edu. Unit)Teacher at Ghana Edu. Service (Ghana Armed Forces Edu. Unit)
Moses AshalleyMoses Ashalley
Military Chaplain/ Church Pastor at Ghana Armed Forces/ Meridian Ghana ConferenceMilitary Chaplain/ Church Pastor at Ghana Armed Forces/ Meridian Ghana Conference
Emmanuel AdamsEmmanuel Adams
Supply and Inventory Officer at Ghana Armed Forces (Ghana Navy)Supply and Inventory Officer at Ghana Armed Forces (Ghana Navy)