VINCENT OPPONG ADUSEI
Whitby,ON
Summary
Dynamic leader and problem-solver with extensive experience in high-pressure environments, including the Ghana Armed Forces. Excelled in roles requiring critical thinking, teamwork, and exceptional customer service, as demonstrated at Semanhyia Cooperative Credit Union. Proficient in Microsoft Office, with a proven track record of fostering collaboration and achieving significant results through effective team supervision and positive attitude.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Soldier
Ghana Armed Forces
2021.01 - 2024.03
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Upheld high standards of professionalism both on-and off-duty representing the Ghana military with honor at all times.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Ensured mission success with diligent planning, coordination, and execution of various tasks.
Customer Service Manager
Semanhyia Cooperative Credit Union
2017.09 - 2019.03
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Relationship Officer
Namoasons Comapany Limited
2014.01 - 2016.09
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Promoted a positive work environment through open communication, fostering collaboration among team members.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
Education
GED -
Dominion College of Business, Health And Tech. Inc
Brampton, ON11.2025
Bachelor of Arts - Business Management (Education).
University of Cape Coast
Cape Coast, Ghana.05.2019
Skills
- Critical Thinking
- Positive Attitude
- Team Supervision
- Physical Fitness
- Teamwork and Loyalty
- Field Sanitation
- Customer Service
- Microsoft Outlook, Word, and Excel
Languages
English
Full Professional
Certification
Emergency First Aid with CPR/AED level C.
Ontario Security Guard Training.
Additional Information
Availability
Anytime.
Timeline
Soldier
Ghana Armed Forces
2021.01 - 2024.03
Customer Service Manager
Semanhyia Cooperative Credit Union
2017.09 - 2019.03
Relationship Officer
Namoasons Comapany Limited
2014.01 - 2016.09
GED -
Dominion College of Business, Health And Tech. Inc
Bachelor of Arts - Business Management (Education).
University of Cape Coast
Emergency First Aid with CPR/AED level C.
Ontario Security Guard Training.
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