Vince Pathyil
Mississauga,ON
Summary
Senior Business Analyst with 15+ years of experience in leading complex projects, conducting in-depth data analysis, and collaborating with cross-functional stakeholders to drive business solutions. Proven track record of successfully implementing process improvements and delivering measurable results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Product Owner - Network & Technology Services
Bell Canada
Mississauga
02.2022 - 06.2024
- Communicated regularly with stakeholders to ensure alignment on product strategy and vision.
- Collaborated with development teams to ensure successful delivery of products.
- Assessed business value of new features prior to implementation.
- Facilitated daily stand-up meetings to review progress towards sprint goals.
- Prioritized and managed product backlog to maximize value and align with stakeholder expectations.
- Defined product vision, strategy, and roadmap in alignment with company goals.
- Collaborated with cross-functional teams to ensure product features are delivered on time and meet quality standards.
- Led agile ceremonies including sprint planning, reviews, and retrospectives to ensure team alignment and continuous improvement.
Senior Business Analyst - IT Delivery/Field Forces
Bell Canada
Mississauga
12.2020 - 01.2022
- Collaborated with IT teams on the development of applications based on business requirements.
- Documented test cases for validating system functionality against user requirements.
- Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.
- Designed use case scenarios to demonstrate how users interact with the system or application.
- Created data flows to illustrate the flow of information between various stakeholders.
- Conducted stakeholder interviews to understand user needs and preferences.
- Performed root cause analysis to determine underlying issues in complex problems.
- Managed and led meetings and workshops with multiple departments to solidify requirements.
Business Analyst - IT Delivery/Field Forces
Bell Canada
Toronto, ON
08.2007 - 11.2020
- Authored or added input into BRD, SRS, Solution Summary, BPD (Process), Test Plans for various projects after eliciting requirements and obtaining sign off from key stakeholders.
- Reviewed various design documents SDS/BSS/HLD associated to various projects and provided feedback/requested clarifications prior to start of development.
- Triaged any UAT / Production normalization defects and provided root cause analysis to developers.
- Mapped and documented interfaces between legacy and new systems.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Delivered elements of systems design, including data migration rules, business rules, wireframes, or other detailed deliverables.
- Nominated as one of Bell’s Next Generation CP2 talent for 2020-2021 and as one of Bell’s Next Generation CP2 talent for 2019-2020.
Manager – Operations Support/Developer
Bell Canada
Toronto, ON
11.2000 - 08.2007
- Developed functionality within Action! Application which is used by internal/external workforce as a scheduling and workforce management tool.
- Programmed in Java, ASP, .NET, developed DTS packages, SSIS packages and used Business Intelligence Studio to build/modify many predefined reports.
- Responsible for L3 support for the application. Became familiar with all modules within the application to be able to troubleshoot any defects that were reported by L1 or L2 support. Worked with support people of external systems from/to which our application imported/exported data when necessary.
- Acted as a deployment prime for any enhancements, new modules or defect fixes or patch link updates that were planned within application or servers. I was responsible for securing maintenance windows, providing MOPs, creating backups and deploying code during maintenance window. Conducted sanity tests to ensure that application was functioning properly after any deployment.
- Successfully migrated our UAT and production environment from SQL server 2000 to SQL server 2008. Migrated from SQL reporting services 2005 to SQL reporting services 2008.
- Acted as a technical lead and managed various developers (contractors) onshore and offshore. I assisted with providing them with the requirements and ensuring that the code met with our customers’ needs. Provided sign off on SDS and worked with them to ensure that code was meeting our standards with respect to proper use and quality of code, naming conventions etc.
- Developed Production guides, Support handbooks and participated in several knowledge transfer calls to assist with transition of L3 support to CGI team in India.
Education
Associate of Applied Science - Computer Programming
Humber College
Toronto, ON08-2000
Bachelor of Arts - Economics
University of Toronto
Toronto, ON06-1995
Skills
- Business Analysis
- Agile Methodology
- Product Planning
- User Acceptance Testing
- Agile frameworks
- Scrum expertise
- Product Lifecycle Management
- Problem Identification
- Problem resolutions
- Technical expertise
- Stakeholder relationship management
- Process Mapping
- Software Development Life Cycle (SDLC)
- Data Mapping
- Git
- Structured query language (SQL)
- Microsoft Visio
- Jira and Confluence
Languages
English
Professional
Certification
Certified SAFe 5.0 Product Owner/Product Manager (POPM) - Scaled Agile - issued May 2023
Certified Business Analysis Professional (CBAP) - McMaster University Centre for Continiung Education - Completed June 2013
Timeline
Product Owner - Network & Technology Services
Bell Canada
02.2022 - 06.2024
Senior Business Analyst - IT Delivery/Field Forces
Bell Canada
12.2020 - 01.2022
Business Analyst - IT Delivery/Field Forces
Bell Canada
08.2007 - 11.2020
Manager – Operations Support/Developer
Bell Canada
11.2000 - 08.2007
Associate of Applied Science - Computer Programming
Humber College
Bachelor of Arts - Economics
University of Toronto
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