Vince Munoz
Lancaster
Summary
Dynamic Branch Manager at Dewey Pest Control with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in branch operations management and employee development, I successfully increased profitability through strategic process improvements and effective team coaching. Committed to fostering strong client relationships and achieving performance goals.
Professional with strong background in branch management. Skilled in driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Branch Manager
Dewey Pest Control
11.2015 - Current
- Assisted in daily branch operations and customer service tasks.
- Supported team in achieving operational goals and maintaining branch efficiency.
- Learned to manage inventory systems and coordinate supply orders effectively.
- Participated in training sessions on compliance and safety protocols.
- Collaborated with staff to enhance customer experience through effective communication.
- Adapted quickly to new software tools for client management and reporting.
- Contributed to team meetings by sharing ideas for process improvements.
- Developed foundational knowledge of financial products and services offered at the branch.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Route Supervisor
Dewey Pest Control
01.2011 - 01.2015
- Analyzed route performance data to identify trends and drive strategic decision-making for operational enhancements.
- Conducted regular training sessions for drivers on safety protocols and operational procedures.
- Implemented process improvements that enhanced route efficiency and customer satisfaction metrics.
- Maintained detailed records of routes, mileage logs, fuel consumption data, customer service issues, and other relevant information for analysis purposes.
- Fostered a culture of continuous learning among team members by providing ongoing coaching and development opportunities related to route supervision best practices.
Education
High School Diploma -
Belmont Highschool
Los Angeles, CA06-1991
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Excellent work ethic
- Coaching and mentoring
- Relationship building and management
- Client relationship management
- Strong team-builder
- Employee development
- Goals and performance
Certification
- Branch II
- Branch III
- AIB
- Purdue University Pest Management
Timeline
Branch Manager
Dewey Pest Control
11.2015 - Current
Route Supervisor
Dewey Pest Control
01.2011 - 01.2015
High School Diploma -
Belmont Highschool