Seasoned Quality Assurance Analyst with a proven track record at TELUS, enhancing product quality by 30% through meticulous test case development and bug tracking. Skilled in mentoring and driving QA planning, my expertise in software system testing and results validation ensures excellence. Adept at fostering team growth and integrating best practices, I excel in dynamic, achievement-oriented environments.
- Organize mail by address and load into mailbag
- Deliver letters, small parcels and other printed matter along established routes
- Deliver telegrams, special delivery and express mail
- Collect payment for cash-on-delivery service
- Record delivery of registered mail
- Leave notices indicating that items could not be delivered and the location where they can be picked up
- Return undeliverable mail to postal station.
- Establishing IT protocols on projects
- Assisting project managers to ensure the on-time delivery of projects
- Providing support to project team members on blocked items or administrative tools
- Acting as a link between end users and higher-level support
- Provide a test strategy for testing of final solution
- Developing business requirements
- Evaluating existing business processes to formulate new business programs and initiatives
- Leading process review and improvement initiatives to ensure smooth transitions
- Coordinating with other team members in the organization to create or improve workflows
- Educating other departments on new processes, sharing ideas, and taking feedback
- Develop test plans and procedures on a product and make sure that requirements are met
- Carry out tests on products to check quality and know if they are up to standard to be released into production
- Detect issues or problems that will arise in production and proffer solutions to the problems
- Maintain and improve product quality by assisting in the development of the product, and collaborating with other members of the project team
- Prepare documentation, reports, and results based on the process of the test plan, mapping out the failures, stability, and corrective actions in production process
- Prepare estimates and the number of cycles for the testing of the new functionality based on the functional requirements
- Review functional and design specifications of product to ensure full understanding of the goal a product is meant to achieve
- Ensure that approved products meet functional and design requirements
- May evaluate or analyze a proposed product to know whether the proposal can be possibly put to practice
- Monitor employees to make sure that they work according to the test plans, procedures and financial estimates
- Handling quality issues in the most cost-effective manner, for example is a short term solution more effective than a long term solution or vice versa
- Provide support for Developers and Functional Designers in understanding the product that is being implemented
- Checking for errors in the new functionality after they are developed
- Compiling testing records and verifying the results
- Creating reports on bugs in the programs and sending to developers for fixing or adjusting
- Maintaining documents and records of testing process, such as defect reports, test results, test plans, etc.
- Creating and executing test scripts or providing suggestions for improvement of the program design/architecture/components to prevent defects from occurring again in future releases of the product development cycles
- Writing procedures manuals or instructions on how to use each test, such as how to use the test suite and software application
- Mentoring junior quality assurance testers and working as a member of an effective team
- Participating in the planning and scheduling of testing activities required to complete all requirements by the development team, which must be scheduled ahead of actual delivery dates by the development team to ensure quality and timely delivery of final products throughout the time line of project development activities
- Performing or assisting in performing activities to support formal test-related processes, such as configuration management, risk management and performance testing
- Identifying problems to the development team and providing suggestions for improvement.
- Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
- Informing customers about bank products and services.
- Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
Opening and closing the store, including cleaning and tidying of merchandise
• Recruiting and training new employees, as well as disciplining them as needed
• Managing and monitoring financials, including closing out tills at the end of the night or shift
• Training staff members in store theft prevention protocols
• Mentoring Assistant Store Managers or other staff
• Creating promotions for the store, or visual merchandising store windows
Conducting training sessions on food preparation, hygiene, customer service, and other topics
- Monitoring employee attendance and workplace productivity
- Assigning tasks and responsibilities to crew members based on their abilities and experience
- Ensuring that all safety regulations are followed in the workplace
- Providing feedback and coaching to employees who need improvement in their performance
- Scheduling and coordinating staff training sessions
Quality Information Day May 2009
Offered by la CRIM
Subject: How to implement and apply the principles of
Quality Assurance, Agile Methods and ITIL