Vinay Kumar Pottumurthy
Montreal,QC
Summary
Dynamic leader with a proven track record at Mr.Puffs, adept in operations management and passionate about customer satisfaction. Excelled in team management, enhancing staff morale and productivity, and implementing inventory control systems. Achieved significant improvements in service quality and efficiency, fostering a positive and engaging dining experience.
Knowledgeable Restaurant Manager with solid history of managing restaurant operations and enhancing customer satisfaction. Proven track record of optimizing workflow and improving staff performance through effective training and leadership. Demonstrated ability to manage inventory and ensure compliance with health and safety regulations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Mr.Puffs
11.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Food Service Supervisor
Mr.Puffs
01.2022 - 10.2023
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Monitored food inventory and supplies to prevent waste.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
Restaurant Manager
Mr.puffs
01.2021 - 12.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Oversaw food preparation and monitored safety protocols.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Coordinated with catering staff to deliver food services for special events and functions.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
- Fostered positive work environment, leading to decrease in staff turnover.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Assistant Restaurant Manager
Pizza Pizza
01.2020 - 02.2021
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Analyzed daily sales figures and developed strategies to increase sales.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maximized quality assurance by completing frequent line checks.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Coordinated with catering staff to deliver food services for special events and functions.
Education
Post Graduation Diploma - Project Management
Cegep De La Gaspesie Et Des Iles
Montreal, QC11-2019
Bachelors of Technology - Civil Engineering
CVR COLLEGE OF ENGINEERING
HYDERABAD, INDIA03-2014
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
- Staff scheduling
- Food service background
- Schedule coordination
- Supervisory skills
- Recruitment
Languages
English
Full Professional
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
Certification
- Safecheck Advanced Food Handler's Certification
- Smart Serve Certification for Liquor Serving
FOOD HANDILING CERTIFICATE
- Comprehensive training in advanced food safety and handling practices.
Knowledge of HACCP principles, contamination prevention, and workplace hygiene.
Certified to implement and monitor food safety protocols effectively.
- Food Safety Compliance
- HACCP Principles
- Risk Assessment and Prevention
Timeline
Restaurant Manager
Mr.Puffs
11.2023 - Current
Food Service Supervisor
Mr.Puffs
01.2022 - 10.2023
Restaurant Manager
Mr.puffs
01.2021 - 12.2021
Assistant Restaurant Manager
Pizza Pizza
01.2020 - 02.2021
Post Graduation Diploma - Project Management
Cegep De La Gaspesie Et Des Iles
Bachelors of Technology - Civil Engineering
CVR COLLEGE OF ENGINEERING
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