Vinayak Phougat

As a former customer service representative, my role revolved around assisting customers with their inquiries, concerns, and issues related to our products or services. I strived to provide prompt and effective support by offering information about product features, troubleshooting technical problems, and processing orders seamlessly. Handling returns, exchanges, and complaints professionally was also part of my responsibilities. Additionally, I ensured accurate documentation of customer interactions and feedback to identify areas for improvement and enhance overall satisfaction. Collaborating with other departments was crucial for resolving complex issues and continuously refining our customer service processes. Overall, my goal was to ensure every customer received exceptional support and had a positive experience with our company.