Open To Work
Vinay Kumar
Toronto,ON
Summary
Results-driven QA/UAT Consultant with over 18 years of experience in Information Technology, specializing in quality assurance and user acceptance testing across diverse sectors, including Personal & Group Insurance, Retail Banking, and Online Banking applications. Proficient in utilizing requirement management tools such as Top Team and Rational Requisite Pro, with a strong ability to create and maintain Requirement Traceability Matrices (RTM) to manage requirement changes effectively. Expertise in leading project test teams, implementing best practices in quality assurance, and managing timelines, resources, and budgets while fostering collaboration between onsite and offshore teams. Skilled in developing comprehensive testing strategies for large-scale web applications and adept at leveraging automation frameworks using tools like Jenkins and Maven to enhance testing efficiency.
Overview
19
19
years of professional experience
Work History
Senior UAT Consultant
National Association of Realtor’s
Toronto, ON
07.2022 - 11.2025
- Design, develop and execute test cases and test scripts to meet project testing requirements and other quality assurance considerations.
- Review test cases and procedures to ensure coverage of and conformance to business requirements.
- Conduct Functional, GUI, Usability, Integration, configuration, and systems testing using manual testing process.
- Review status of defects, including those found in production, to improve effectiveness of existing sets of test scripts.
- Ensure timely and accurate communications and resolution of issues and prioritize work activities.
- Involved in changing the test cases for regression testing according to the new functionality of the application.
- Leading UAT/BAT activities for projects.
- Performed ETL testing.
- Estimation, management and reporting of timelines, resources and budgets, coaching, mentoring, training, billing and recovery and day-to-day interaction with a team of QA professionals (testers, automation experts, and planners).
- Strong Client interaction and onsite experience, working with onsite and offshore teams in co-coordinating and managing Testing team, Test case preparation and test executions of Client/Server, Web-based applications, and Online Banking Applications at client locations in Canada and India.
- Planning, designing, developing testing strategies for large-scale Web applications, Java, Client/Server, and Oracle applications.
- Experience in JIRA
- Project: E-commerce web application
Senior UAT Lead
BMO
Toronto
10.2019 - 06.2022
- Conducted thorough testing by designing and executing test cases and scripts, ensuring compliance with quality assurance benchmarks and project requirements.
- Conducted detailed analysis of test cases and procedures, confirming alignment with specified business requirements.
- Oversaw functional GUI usability testing and configuration validation to optimize system performance and user satisfaction.
- Implemented advanced understanding of Genesys Cloud CX to optimize communication strategies and elevate client engagement.
- Investigated defect status related to production concerns to improve the efficiency of test scripts.
- Streamlined issue resolution processes, focusing on task prioritization to optimize operational performance.
- Assessed and updated regression test cases in alignment with newly integrated application features to maintain software quality.
- Oversaw UAT and BAT activities, confirming project functionality and addressing user satisfaction concerns.
- Assessed and confirmed ETL workflows, reinforcing commitment to high data quality and reliability.
- Delivered projects punctually and efficiently by managing resources and budgets effectively. Enhanced team capabilities through strategic coaching and mentoring efforts. Strengthened collaboration with QA professionals to drive successful project outcomes.
- Facilitated effective test case preparation and execution for client/server web-based and online banking applications, promoting strong teamwork between onsite and offshore personnel.
- Designed and coordinated testing frameworks for large-scale web applications, focusing on performance improvement through strategic planning and design.
- Administered project timelines and managed task assignments via Jira to optimize team productivity.
- Managed end-to-end development and rollout of a robust IVR solution for contact centers, optimizing workflows for credit card, mortgage, investor line, and business banking operations.
Senior UAT Lead
uBuck Pay
01.2019 - 09.2019
- Creating mapping rules and data transformation rules from end-to-end systems for efficient data management
- Experience working with various banking channels: ATM, Online Banking, Mobile banking; creating end to end workflows for desired functionalities.
- Experience with analysis and handling of transaction flows from Point of Sale to various downstream processes.
- Followed CIBC’s Enterprise Delivery Framework to ensure timely project delivery and all necessary artifacts were created for Audit purposes.
- Created Current State and Future State Process Models using MS Visio.
- Produced vendor evaluation reports to identify all proposed vendor solutions to help business evaluate and compare each possible solution.
- Worked with the business team to produce Business Requirements Document.
- Conducted testing on leasing applications.
- Experience working with Verint
- Conducted Joint Application Development (JAD) sessions with Subject Matter Experts (SMEs) to identify business rules, functional and non-functional requirements.
- Responsible for defining and creating Requirements Management Plan and Solutions Requirements Document (SRD)
- Participated in weekly project status meetings and created weekly project status reports.
- Conducted requirement walkthroughs with Developers and QA team to help them understand the requirements and proactively identified feasibility.
- Maintained traceability matrix for requirements management using Top Team.
- Conducted bug triage with QA and Development team to go over the defects.
- Understanding the flow of code and how it interacts with different components.
- Setting up, maintaining, and performing test automation frameworks on multiple application platforms, such as Mobile, Desktop, and Web, and building test scenarios and acceptance tests.
- Digital Wallet App Launch (Crypto currency/Block chain): The purpose of this project is to launch Digital wallet & integrated with third parties. To ensure that customer can sign up and perform trading between ubuck-Bitcoin, Ethereum and other crypto currencies and ensure that KYC levels (1-3) are performing as expected and storing details in backend server/Database.
QA/UAT Lead
CIBC BANK
Toronto
09.2013 - 10.2018
- Creating mapping rules and data transformation rules from end-to-end systems for efficient data management
- Experience working with various banking channels: ATM, Online Banking, Mobile banking; creating end to end workflows for desired functionalities.
- Experience with analysis and handling of transaction flows from Point of Sale to various downstream processes.
- Followed CIBC’s Enterprise Delivery Framework to ensure timely project delivery and all necessary artifacts were created for Audit purposes.
- Created Current State and Future State Process Models using MS Visio.
- Produced vendor evaluation reports to identify all proposed vendor solutions to help business evaluate and compare each possible solution.
- Worked with the business team to produce Business Requirements Document.
- Conducted testing on leasing applications.
- Experience working with Verint
- Conducted Joint Application Development (JAD) sessions with Subject Matter Experts (SMEs) to identify business rules, functional and non-functional requirements.
- Responsible for defining and creating Requirements Management Plan and Solutions Requirements Document (SRD)
- Participated in weekly project status meetings and created weekly project status reports.
- Conducted requirement walkthroughs with Developers and QA team to help them understand the requirements and proactively identified feasibility.
- Maintained traceability matrix for requirements management using Top Team.
- Conducted bug triage with QA and Development team to go over the defects.
- Understanding the flow of code and how it interacts with different components.
- Setting up, maintaining, and performing test automation frameworks on multiple application platforms, such as Mobile, Desktop, and Web, and building test scenarios and acceptance tests.
- Implementation1- CAM IVR (Integrated Voice Response): The purpose of this project is CIBC Client Account Management (CAM) is looking to add the functionality of an Integrated Voice Response (IVR) system to the collections workflow to provide specific clients with the ability to report a payment on a delinquent account without having to relate to a CAM Credit Counsellor.
- Implementation2- NPS (NET PROMOTER SCORE)- SDET: The purpose of this project is CIBC currently has 2 proprietary surveys to measure the client experience based on relationship and recent transaction. As CIBC expands its scope to measure a broader experience it has been identified that Client Account Management does not have a survey method to measure the flow the experience for clients that flow through their process. This survey will provide CAM with a baseline measure of current state prior to moving towards the Net Promoter survey which will incorporate the close loop feedback.
- Implementation3-KOALA Product Launch (Credit Card): The purpose of this project is to launch a new card product - MasterCard Association to CIBC. Earlier CIBC was providing only VISA cards and after implementation of this project they were able to serve Canadian customers with duality option in credit card business. Managed E2E Testing across Lob’s (CPCT, RBSS DT-OLB, VBR) for the following core functionalities - Card Issuance, Transaction processing, Payment processing, Account maintenance, Credit Smart alerts, and e-Statements. De-commissioning of existing VISA products - Gold, Aventura, and Dividend.
- Implementation4-CIBC Aventura card (Credit Card Launch-Payments, ATM): The purpose of this project is to launch travel benefits of Visa infinite including access to luxury travel, hotels, dining, and entertainment, worldwide.
- Implementation5-FIND – Big Data Testing: The purpose of this project is a new TransUnion input file (Request file sent from DRS to TransUnion) and TransUnion output file (Response file received from the TransUnion to DRS) are to be created and files are to be transferred in a secure manner between TransUnion and CAM (Client Account Manager) application service provider, Techcom. Files sent to vendor TransUnion would include selected No Phone and No Contact delinquent customers scrubbing. CAM is going to be using the Trans Union telephone Scrub service for enhancing the customer telephone numbers. This initiative will increase efficiencies and reduce manual skip trace process by CAM.
QA Lead
Alberta Blue Cross
Edmonton
02.2011 - 08.2013
- Created Master Test Plan, which outlines Scope, Objective, Focus and Approach of the testing effort for this project.
- Created Functional Decision Tree which is a tool that helps the Test Planner to determine the most appropriate tests for a Requirement/Function based on their risk.
- Design, develop and execute Manual test cases and test scripts to meet project testing requirements and other quality assurance considerations.
- Conduct Functional, GUI, Usability, Integration, configuration, and systems testing using manual testing process.
- Review status of defects, including those found in production, to improve effectiveness of existing sets of test scripts.
- Ensure timely and accurate communications and resolution of issues and prioritize work activities.
- Involved in changing the test cases for regression testing according to the new functionality of the application.
- Creating UAT plan, leading UAT/BAT activities for projects. Coordinating business acceptance testers on the project, including reviews of the test plan documents on multiple projects that will encompass end-to-end testing.
- Alberta Blue Cross provides supplementary health and dental benefits for individuals, group, and government. It is a not-for-profit organization which is collaborated with Alberta health. This project involved conversion of Legacy application to Web based application. There were numerous interfaces and custom applications and integration with web portal where Insurance companies, plan sponsors, healthcare providers and plan members can access information.
QA Lead
ROGERS
Toronto
11.2009 - 01.2011
- Responsible for gathering Business Strategies, Business Requirements, Software Requirement Specification, Data Model, DI Reports, and Use Cases.
- Involved in the Software Development Life Cycle, created documents based on SDLC/CMM model.
- Created Master Test Plan, which outlines Scope, Objective, Focus and Approach of the testing effort for this project.
- Created Functional Decision Tree which is a tool that helps the Test Planner to determine the most appropriate tests for a Requirement/Function based on their risk.
- Design, develop and execute Manual test cases and test scripts to meet project testing requirements and other quality assurance considerations.
- Review test cases and procedures to ensure coverage of and conformance to business requirements.
- Conduct Functional, GUI, Usability, Integration, configuration, and systems testing using manual testing process.
- Review status of defects, including those found in production, to improve effectiveness of existing sets of test scripts.
- Ensure timely and accurate communications and resolution of issues and prioritize work activities.
- Involved in changing the test cases for regression testing according to the new functionality of the application.
- Creating UAT plan, leading UAT/BAT activities for projects. Coordinating business acceptance testers on the project, including reviews of the test plan documents on multiple projects that will encompass end-to-end testing.
- CSR IVR- Application: This was a web-based application accessed by the Rogers employees from the comfort of their homes. The customer facing agents like the technical support, customer service and client care could check and update their schedule and make changes to their schedule at any time.
QA Lead
Ticket Master
Toronto
05.2008 - 10.2009
- Responsible for gathering Business Strategies, Business Requirements, Software Requirement Specification, Data Model, DI Reports, and Use Cases.
- Involved in the Software Development Life Cycle, created documents based on SDLC/CMM model.
- Created Master Test Plan, which outlines Scope, Objective, Focus and Approach of the testing effort for this project.
- Created Functional Decision Tree which is a tool that helps the Test Planner to determine the most appropriate tests for a Requirement/Function based on their risk.
- Worked under Agile methodology.
- Design, develop and execute Manual test cases and test scripts to meet project testing requirements and other quality assurance considerations.
- Review test cases and procedures to ensure coverage of and conformance to business requirements.
- Identified the test data to execute the test cases.
- Performed Functional, Integration, End to End testing to identify the defects in the application.
- Executed Regression test suite upon receiving new builds into the Testing Environment.
- Performed Functional, Negative, Security, System Testing and Database testing and wrote SQL quires to check the data in DB with respect to front-end transaction.
- Attended the Sprint Planning meetings and Sprint Retrospective meetings to understand the project and scope and prioritize the list of bad elements and come out with an action plan to improve for another sprint.
- Attended weekly status update meetings with product manager and Project manager to discuss the status of Project.
- Attended daily scrum meetings with product manager, project manager, project lead and QA lead.
- Performed Backend testing using SQL Navigator.
- Performed Ad-hoc, functional, Regression and System tests during different stages of the application development.
- Attractions: This is web service application; the goals of the Attractions Service project are to make our attraction and venue pages more desirable fan and consumer destination sites by expanding the breadth and amount of data we can store and by building more flexible page management tools.
SIT/QA ANALYST
Reserve Bank
INDIA
02.2007 - 02.2008
- Created Test cases and Executed Tests as per QA process and methodology also responsible for summarizing test results for management, responsibilities will include Tracking testing results, categorizing issues and creating/distributing trouble reports, managing the defect lists as well as analyzing data to ensure data integrity.
- Created Test Scenarios for Business Rules and Business Process by creating both positive and negative test cases according to the Business Rules and Business Strategies of the Capstone application.
- Performed Smoke testing and informed the team about the applications status.
- Extensively involved in back-end testing and performed System testing & Regression testing.
Education
Electrical Engineering
University of Windsor
Windsor, ON12-2009
Skills
- Diverse expertise in quality assurance and user acceptance testing
- Skilled in utilizing requirement management software
- Maintenance of requirement traceability documentation
- Proficient in personal and group insurance solutions
- Oversee QA project management
- Budgeting and resource allocation
- Test case preparation and execution for diverse applications
- Skilled in Agile and Scrum software development processes
- Preparation of Master Test Plans for UAT/BAT
- Experience with SDET methodologies
- Experienced with customer service technology
- Product design collaboration
- Maintenance of automated testing processes
- Facilitating API understanding
- Experienced in managing AGILE and DevOps workflows
- Continuous integration implementation
- Experienced in Maven installation and management
- Practical experience with Cyara scripting
- Experienced in automating build workflows with Jenkins and Maven
- Skilled in UNIX/Linux command execution
- Applied knowledge of Genesys Cloud CX
- Experienced with data integration using ETL frameworks
- Skilled in Shell and Groovy scripts
- Skilled in Verint system operations
- Skilled in utilizing cloud solutions effectively
- Defect triaging expertise
- Experienced in developing automated workflows through Selenium
- Experience with SQL Server and Oracle database validation
- Skilled in defect reporting and tracking processes
Languages
English
Full Professional
Timeline
Senior UAT Consultant
National Association of Realtor’s
07.2022 - 11.2025
Senior UAT Lead
BMO
10.2019 - 06.2022
Senior UAT Lead
uBuck Pay
01.2019 - 09.2019
QA/UAT Lead
CIBC BANK
09.2013 - 10.2018
QA Lead
Alberta Blue Cross
02.2011 - 08.2013
QA Lead
ROGERS
11.2009 - 01.2011
QA Lead
Ticket Master
05.2008 - 10.2009
SIT/QA ANALYST
Reserve Bank
02.2007 - 02.2008
Electrical Engineering
University of Windsor