Vinay Kanchi
Gurugram, India
Summary
Visionary C-level executive, servant leader, and operations strategist, with over 15 years of transformational leadership experience in establishing and scaling global business operations. Specialized in driving digitization initiatives and developing policies, SOPs, and service standards to achieve excellence in processes, customer service, and P&L management. Demonstrated success in collaborating with globally-focused organizations across 5 countries.
Overview
17
17
years of professional experience
Work History
Chief Operating Officer, India
Mondee Tech, Delhi
2023.04 - Current
- Led strategic direction and provided dynamic leadership to Product and Tech teams, managing 350+ employees across multiple sites in a cutting-edge technology environment driven by AI interventions & Automation.
- Pioneered rapid development and execution of operational strategies for global objectives across multiple brands. Aligned company operations with global objectives through comprehensive overhaul.
- Galvanized cross-functional collaboration efforts to synchronize operations with Product Development, Tech Marketing, and Sales strategies. Nurtured people-driven tech culture, fostering collaboration at every level.
- Implemented data-driven decision-making processes and performance metrics, optimizing operational efficiency with AI and Omni-Channel methodology to drive top-line performance.
- Cultivated a culture of innovation, collaboration, and accountability, empowering teams to drive transformative change.
Chief Operating Officer & Co-Founder
INNOWIA Inc.
2021.11 - 2023.03
- Established a corporate structure for the India and Canada offices, and expanded the sales network across new regions.
- Collaborated closely with the Board and business stakeholders to develop key focus accounts and service propositions. Developed a large-scale annual operating plan and financial budget, driving cost-efficiency, achieving 3X business growth.
- Accomplished significant sales growth by implementing tech and automation solutions, driving efficiency, value, and client satisfaction across diverse stakeholders and clients.
- Created and executed overall Business Process Management strategies for shared services and external clients, enhancing reputation as a reliable service provider.
Vice President, Global Ops & Contact Centre Head
FAREPORTAL Inc.
2016.11 - 2021.10
- Directed a USD $190 million business for offline sales, customer service and back office across NORAM, LATAM, Europe and APAC markets, championing operations and support teams to achieve goals and budgets.
- Drove YOY 15%+ business growth in 4 years through collaboration with Product, Tech, and Digital Marketing teams.
- Forged partnerships with technology partners/vendors to implement interactive Telephony and Omni-Channel solutions, while crafting product strategy to optimize customer use.
- Elevated the global NPS Score to 55 by implementing CX and NPS Programs, boosting customer loyalty, LTV, propelling increased traffic and repeat business.
- Instituted and governed the OKR culture for Operations and Support teams, ensuring superlative results YOY and fostering continuous improvement.
Chief Executive Officer
Datamatics Business Solutions
2015.10 - 2016.11
- Championed corporate fiscal responsibility, leading the Business Process, Demand Generation, and KPO Teams, resulting in a profitable top line of USD $10.5 million in the first year.
- Led efforts to increase revenue by designing competitive strategies for business growth with the creation of a 5-year growth roadmap across North America and Europe.
- Conceptualized and set up new lines of business, scaled up business volumes with existing clients, and strengthened competency across high-potential markets in the UK and North America.
Vice President, OPS, BD & Account Mgmt
InterGlobe Technologies
2007.10 - 2015.09
- Delivered a YOY growth of 14% for marquee client accounts, leveraging a consultative approach to assist them in reducing manual work through voice and back-office data processing programs, and providing best-fit automation solutions.
- Increased company gross margins by 15% through performance optimization strategies and efficiency improvement measures.
- Launched 10 global delivery sites and established governance of global operational sites in the Philippines, Dubai, Sri Lanka, China, Egypt, and India, strategically enhancing footprint and service delivery.
- Orchestrated a profit turnaround, achieving exemplary results in revenue, operations, profitability, and CSAT and NPS scores, boosting market share.
- Significantly contributed as a Member of the Global Leadership Team, entrusted with global revenue and P&L Accountability of USD $65 million.
- Established and led the Sales & Account Management organization in the US, driving business growth and acquiring new clients for the North America region.
- Managed large, complex projects on Process Improvement/Automation from concept to completion, ensuring coordinated governance and effective management of PM systems and processes for successful handover.
- Developed and advanced digital adoption by shaping skills, processes, and personnel; led ideation and delivery of innovative solutions, informed by industry insights, pain points and target audience differentiation.
Education
Bachelor's - Mechanical Engineering
Karnataka University
Karnataka, IndiaMBA - Marketing
Newport University
Newport Beach, CaliforniaCertification - Leadership Program
Indian School of Business & IIM Ahmedabad
Hyderabad & Ahmedabad, IndiaSkills
- Strategic Planning
- Top & Bottom-Line Growth (ROI)
- Digital Transformation & Automation
- Turnaround & Change Management
- Crucial Business Decision Support
- Global Contact Centre Operations
- Strategic Alliances & Partnerships
- Budgeting & Cost Control (P&L)
- Multi-Million Dollar Deals
- GCC & Shared Services Management
- Business Continuity Planning
- High-Stake Contract Negotiations
- Sales & Business Development
- Inside Sales & Demand Generation
- New Set-Ups & Business Expansion
Timeline
Chief Operating Officer, India
Mondee Tech, Delhi
2023.04 - Current
Chief Operating Officer & Co-Founder
INNOWIA Inc.
2021.11 - 2023.03
Vice President, Global Ops & Contact Centre Head
FAREPORTAL Inc.
2016.11 - 2021.10
Chief Executive Officer
Datamatics Business Solutions
2015.10 - 2016.11
Vice President, OPS, BD & Account Mgmt
InterGlobe Technologies
2007.10 - 2015.09
Bachelor's - Mechanical Engineering
Karnataka University
MBA - Marketing
Newport University
Certification - Leadership Program
Indian School of Business & IIM Ahmedabad
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