Vinay Chand
Edmonton,AB
Summary
Customer Service Specialist with more then 3 year of experience in customer service Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
CIRCLE K
06.2023 - 10.2023
- Created reporting systems to track customer service performance and improve insight.
- Managed customer service budgets for cost-effective staff and resource allocation.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Evaluated staff performance and provided feedback to improve customer service delivery.
- Implemented company policies and procedures for professional, cohesive customer care.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
SECURITY GUARD
GARDA WORLD
08.2021 - 12.2022
- Greet customers and Provide exceptional customer service
- Attend and investigate security incidents, alarms, and emergencies in a timely and professional manner
- Write detailed and accurate reports regarding all incidents
- Provide support and liaise with emergency personnel, including police, fire, and paramedic resources.
CUSTOMER SERVICE SUPERVISOR-PART TIME
PETRO-CANADA
07.2021 - 12.2022
- Greet customers and provide an enjoyable shopping experience for all customers
- Respond to customer requests in a timely manner
- Utilize the GREAT customer service model to ensure customer engagement
- Support and follow all safety and security initiatives Ensuring and maintaining cash balance.
FULFILLMENT ASSOCIATE
AMAZON
11.2020 - 07.2021
- Processed orders, prepared items for shipment, and packed products into shipping containers according to established procedures
- Maintained a high level of attention to detail when performing job duties in order to ensure accuracy and quality work
- Received, unpacked and organized materials into their proper location in the warehouse according to customer order information on computer screen
- Maintained a clean work environment that allowed for efficient work flow of all associates, adhering to all safety regulations as required based upon job duties assigned.
CUSTOMER SERVICE REPRESENTATIVE
CIRCLE K
07.2019 - 10.2020
- Engaged the customer through conversation
- Determined the customer's needs
- Provided product knowledge to customers through the features, values, and benefits of each product
- Handled returns/complaints graciously and effectively
- Worked with other store associates to achieve a high Matinee Review score through excellent customer service, product knowledge, and follow-through
- Ensured the store is neat, clean and organized throughout each business day
- Received and displayed product shipments on store retail shelves within twenty-four hours of delivery.
Education
DIPLOMA IN BUSINESS STUDIES-MAJOR ACCOUNTING -
CONESTOGA COLLEGE
12.2019
HIGH SCHOOL- BUSINESS(COMMERCE) - MAJOR IN ECONOMICS,ACCOUNTING AND BUSINESS STUDIES
SGTB PATIALA
05.2016
Skills
- Team Building and Leadership
- Handling Escalations
- Continuous Improvement
- Workflow Management
- Performance Evaluations
- One Call Resolution
- Performance Evaluation
- Decision-Making
- Team Development
Jobskills
- Exemplary customer service
- Client Needs Assessment
- Exceptionally organized and able to maintain an organized filing system
- General accounting and administration
- Marketing skills
- Proficiency in a wide range of computer applications
- Keen attention to detail ensuring the accurate completion of multiple tasks by strict deadlines
- Initiative and resourcefulness resulting in the effective streamlining of processes and systems to improve efficiency
- A creative team leader with excellent communication skills, strong work ethics and a passion for getting results.
Activities
When I'm not working, I volunteer at our community temple. I do clerical work and conduct promotional activities for the organization.
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Customer Service Supervisor
CIRCLE K
06.2023 - 10.2023
SECURITY GUARD
GARDA WORLD
08.2021 - 12.2022
CUSTOMER SERVICE SUPERVISOR-PART TIME
PETRO-CANADA
07.2021 - 12.2022
FULFILLMENT ASSOCIATE
AMAZON
11.2020 - 07.2021
CUSTOMER SERVICE REPRESENTATIVE
CIRCLE K
07.2019 - 10.2020
DIPLOMA IN BUSINESS STUDIES-MAJOR ACCOUNTING -
CONESTOGA COLLEGE
HIGH SCHOOL- BUSINESS(COMMERCE) - MAJOR IN ECONOMICS,ACCOUNTING AND BUSINESS STUDIES
SGTB PATIALA
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