Vinay
Canada
Summary
Dynamic leader with a proven track record in enhancing operational efficiency and employee engagement. Skilled in strategic planning and digital marketing, with a knack for boosting sales and maintaining high retention rates. Demonstrates exceptional time management and interpersonal skills, achieving significant improvements in customer satisfaction and performance metrics.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
circle k
Vancouver, British Columbia
06.2024 - Current
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruiting, hiring, training, and developing employees.
- Providing excellent customer service, greeting customers, answering questions, and explaining options.
- Analyzing sales, expense information, budgeting, and forecasting.
- Completing paperwork, inventory counts, cash counts, and truck orders.
- Establishing communication meetings with employees and the Market Manager, and ensuring that employees receive timely communication.
- Ensuring merchandise is stocked, displayed, and priced correctly, and that all required reports are completed.
Assistant Manager
7- Eleven
Kelowna, Canada
06.2023 - 12.2023
- Supervise, co-ordinate and schedule the activities in a 24 hour store operation with a staffing crew of up to 20 people
- Assign sales workers to duties and prepare work schedules
- Authorize payments and the return of merchandise, cash management, ordering
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Maintain specified inventory and order merchandise
- Prepare reports regarding sales volumes, merchandising and personnel matters
- Hire and train or arrange for the training of new sales staff and monitor and report on performance
- Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
- May perform the same duties as workers supervise
- Ability to oversee and provide customer service leadership, training, and coaching, alongside the Store Leader, for all store employees
- Demonstrated strength maintaining high retention by focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging employee productivity
- Ability to assist in implementing all merchandising and marketing programs
- Competency in cash handling, fuel transactions, and promoting the 7Rewards loyalty program
Assistant Manager
Kin's Farm Market
Vancouver, Canada
10.2021 - 05.2023
- Provides guidance to employees' queries related to the operation and safety of the workplace
- Participates in hiring, training and reviewing of new hires; supervises employees in accordance to policies and procedures for operations
- Maintains inventory level, spoilage, supplies according to company standards
- Monitor and maintain maintenance log records
- Balances the till at the end of the shift and prepares reports regarding cash balances
- Maintains the accuracy of the store's daily sales record and cash balance and minimize the cash shortages
- Receives, unloads and unpacks products and counts, weighs and sorts them according to company receiving procedures
- Ensure displays are full at all times and shelves are stocked with good quality products in all sections
- Maintains inventory of store supplies within budget to ensure supplies are sufficiently equipped for the sales floor
- Works closely with the Head Office and Store Team on marketing, promoting and selling products
Shift Manager
A&W Restaurant
Vancouver, Canada
06.2021 - 09.2021
- Engaged in friendly conversations with a positive attitude to increase satisfaction for increasing sales
- Provided personalized feedback and assess areas for improvement according to performance
- Worked for quality insurance and safety for workers
- Recognize outstanding employees for exemplary work and call attention to workers that are professional and meet their goals
- Address customer concerns in reference to products, services rendered or employee interactions
- Actively seek to resolve any concerns while adhering to the company policy and standards of behavior
Education
Master of Business Administration -
University Canada West
Vancouver, BC07.2021
Bachelor of Business Administration -
Baba Mast Nath University
Rohtak, Haryana, India06.2018
Skills
- Business Planning
- Time Management
- Leadership
- Performance Management
- Sales & Marketing
- Flexibility
- Digital Marketing
- SEO
- PPC
- Employee Retention
- Employee Engagement
- Computer Skills
- Employee performance evaluation
- Interpersonal skills
- Critical Thinking
- Strategic planning
- Data analytics
- Business development
Certification
- Google Analytics IQ Qualification
- Sales Force Trailhead
- Shopify Badge Certificate
- TCP Certifications
- Google Ads Search Certification
- Food Safety
- Digital Marketing Associate
- First Aid
- Serving It Right
Timeline
Supervisor
circle k
06.2024 - Current
Assistant Manager
7- Eleven
06.2023 - 12.2023
Assistant Manager
Kin's Farm Market
10.2021 - 05.2023
Shift Manager
A&W Restaurant
06.2021 - 09.2021
Master of Business Administration -
University Canada West
Bachelor of Business Administration -
Baba Mast Nath University
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