Vinampreet Kaur
Ottawa,ON
Summary
Dynamic professional with a proven track record in enhancing team performance and customer satisfaction at Tim Hortons. Excelled in leadership and problem-solving, significantly improving operational efficiency. Skilled in using digital systems for payroll management and adept at fostering positive relationships. Demonstrates exceptional organizational and communication abilities, driving successful HR initiatives and training programs.
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Tim Hortons
09.2023 - Current
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Assistant HR Manager
Upshot Educationals
04.2023 - 08.2023
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Maintained accurate records of personnel data, ensuring compliance with federal and state regulations.
- Motivated employees through special events and incentive programs.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
Branch Coordinator
Thames English Academy
10.2021 - 02.2023
- Collaborated with team members to achieve branch goals and objectives.
- Coordinated meetings between various departments at the branch level to address any operational challenges.
- Increased customer satisfaction with prompt resolution of issues and concerns.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Ensured compliance with company policies, procedures, and regulatory requirements at all times.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
IELTS Trainer
Kedlock Educationals
10.2020 - 09.2021
- Enhanced student understanding of complex IELTS topics by utilizing real-world examples and interactive activities.
- Personalized instruction based on needs, interests and capabilities of individual students.
- Conducted regular progress assessments to track student improvement and adjust teaching strategies accordingly.
- Maintained accurate files of assessment results, graded assignments, and student work.
- Organized workshops for students focusing on advanced vocabulary development, grammar accuracy, and idiomatic expressions essential for high-scoring IELTS performance.
- Improved student confidence in English language abilities through consistent feedback and encouragement.
- Created teaching materials and developed engaging lesson plans for IELTS Modules.
Education
Graduate Certificate - Marketing Management
Algonquin College
Ottawa,06-2025
Graduate Certificate - Human Resources Management
Algonquin College
Ottawa, ON06-2024
Bachelor of Arts - English Honours
Panjab University
Chandigarh, India04-2021
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Leadership qualities
- Staff education and training
- Verbal and written communication
- Analytical thinking
- Organizational skills
- Decision-making
- Team leadership
- Computer skills
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Food Safety
Awards
Tim Horton's - Customer Service Enhancement Award
Timeline
Team Member
Tim Hortons
09.2023 - Current
Assistant HR Manager
Upshot Educationals
04.2023 - 08.2023
Branch Coordinator
Thames English Academy
10.2021 - 02.2023
IELTS Trainer
Kedlock Educationals
10.2020 - 09.2021
Graduate Certificate - Marketing Management
Algonquin College
Graduate Certificate - Human Resources Management
Algonquin College
Bachelor of Arts - English Honours
Panjab University
Similar Profiles
Zoe SullivanZoe Sullivan
Counter Staff Member at Tim HortonsCounter Staff Member at Tim Hortons
SHREYAS PATELSHREYAS PATEL
Assistant Manager / Baker at Tim HortonsAssistant Manager / Baker at Tim Hortons
Stacey Assiniwe-ManitowabiStacey Assiniwe-Manitowabi
Supervisor at Tim HortonsSupervisor at Tim Hortons
Mehnaz RahmanMehnaz Rahman
Human Resources Manager at TH Restaurant Services Inc. (Tim Hortons)Human Resources Manager at TH Restaurant Services Inc. (Tim Hortons)
Youssef BoushabYoussef Boushab
After-school Tutor at Self-employeedAfter-school Tutor at Self-employeed