Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vimukthi (Vimu) Weerasinghe

Coquitlam,BC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Talented Grill Cook executes grill station operations to prepare quality food and deliver prompt service. Maintains clean, stocked and well-organized station. Works closely with restaurant personnel to uphold standards of service, resulting in memorable dining experiences.


Overview

12
12
years of professional experience

Work History

Customer Service Executive

American & Efird
07.2020 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Informed customers of upcoming promotions and deals to boost sales.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Tour Executive

Ceylon Roots
02.2017 - 05.2020
  • Built personal relationships with guests to promote positive experiences.
  • Researched information on Sri Lanka to provide accurate, detailed tours.
  • Guided groups of up to 30 people on scheduled tours.
  • Delivered timely and accurate updates to tour coordinator regarding tour progress.
  • Planned and executed efficient tour routes by using maps and other navigational tools.
  • Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
  • Developed engaging and informative scripts, guiding tour members through attractions.
  • Collected and deposited payments from guests.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.

Transport Executive

Visit Lanka (Pvt) Ltd
09.2015 - 01.2017
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Observed staff to review compliance and safety to minimize losses due to violations or damage.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Communicated with customer service and sales teams to improve productivity and service ratings.
  • Organized records of vehicles, schedules and completed orders.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Prepared and updated employees' daily work schedules and resolved delivery problems.

Grill Cook / Cashier / Team Member

Nandos Peri Peri
11.2011 - 03.2015
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Established and maintained productive staff relationships for positive working environments.
  • Verified order accuracy and quality ahead of service to maintain standards.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Stored and handled goods correctly to maintain freshness and condition.
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Restocked and rotated food items according to expiry dates to minimize waste.
  • Adjusted gas and electric grills to specified temperatures for quality food output.
  • Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
  • Grilled meats and seafood to customer specifications.
  • Modified recipes according to dietary requirements.
  • Prepared meals according to customer specifications.
  • Operated and maintained grills, fryers and other cooking equipment.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Engineering

Hertfordshire Institute of Business And Technology
Hatfield, Hertfordshire,United Kingdom

G.C.E. Advance Level - Mathematics

St. Peter`s College
Colombo

Skills

  • Team Training
  • Accurate Recordkeeping
  • POS Systems Expertise
  • Problem-Solving Ability
  • Multi-Line Telephone Operation
  • Stockroom Procedures
  • Information Updates
  • Store Maintenance
  • Prioritization
  • Price Verifications
  • Money Handling Abilities
  • Managing Multiple Tasks
  • Sales Expertise
  • Lead Generation

Timeline

Customer Service Executive

American & Efird
07.2020 - Current

Tour Executive

Ceylon Roots
02.2017 - 05.2020

Transport Executive

Visit Lanka (Pvt) Ltd
09.2015 - 01.2017

Grill Cook / Cashier / Team Member

Nandos Peri Peri
11.2011 - 03.2015

Engineering

Hertfordshire Institute of Business And Technology

G.C.E. Advance Level - Mathematics

St. Peter`s College

Similar Profiles

CREATE PROFILE
Vimukthi (Vimu) Weerasinghe