Vimbai Liliosa Mupandira
Hamilton,ON
Summary
Dynamic administrative professional and leader with 20+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. History of being an effective team member with full understanding of the banking processes and customers and team needs. Goal oriented individual with a pleasant personality and a tenacity that knows no restrictions.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Credit and Collections Supervisor
NMB Bank Ltd
Harare, Zimbabwe
11.2010 - 10.2020
- Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
- Investigated and reviewed credit risks and collections.
- Identified needs and provided training to clarify expectations of collections agents.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Documented conversations with consumers and research into accounts.
Customer Service Supervisor
NMB Bank Ltd
Harare, Zimbabwe
01.2004 - 10.2010
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
Customer Service Officer
NMB Bank Ltd
Harare, Zimbabwe
02.2002 - 12.2003
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Bank Teller/Clerk
Barclays Bank Of Zimbabwe Ltd
Harare, Zimbabwe
07.1995 - 01.2002
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Counted and packaged currency and coins.
Education
BBA - BACHELOR oF BUSINESS STUDIES HONOURS DEGREE
University of Zimbabwe
Harare,ZimbabweGED -
Faith Mobile Educators LLC
Kent,WA10.2020
Associate of Arts - Executive Certificate in Credit Management
University of Zimbabwe
Harare,Zimbabwe12.2019
Associate of Arts - Short Term Business
Insurance Institute of Zimbabwe
Harare ,Zimbabwe04.2016
Associate of Arts - Diploma in Banking
Institute of Bankers in Zimbabwe
Harare,Zimbabwe08.2005
Skills
- Advisory credit understanding
- Multitasking and Prioritization
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Customer Retention Strategies
Certification
- HCA - Home Care Aid
- Heartsaver® First Aid CPR AED
- Associate of the Institute of Bankers of Zimbabwe
Timeline
Credit and Collections Supervisor
NMB Bank Ltd
11.2010 - 10.2020
Customer Service Supervisor
NMB Bank Ltd
01.2004 - 10.2010
Customer Service Officer
NMB Bank Ltd
02.2002 - 12.2003
Bank Teller/Clerk
Barclays Bank Of Zimbabwe Ltd
07.1995 - 01.2002
BBA - BACHELOR oF BUSINESS STUDIES HONOURS DEGREE
University of Zimbabwe
GED -
Faith Mobile Educators LLC
Associate of Arts - Executive Certificate in Credit Management
University of Zimbabwe
Associate of Arts - Short Term Business
Insurance Institute of Zimbabwe
Associate of Arts - Diploma in Banking
Institute of Bankers in Zimbabwe
Similar Profiles
Hance Onesmo M.Hance Onesmo M.
Head of Department - Channels and Payment Systems at NMB Bank PlcHead of Department - Channels and Payment Systems at NMB Bank Plc
Sarah PaulSarah Paul
Officer, Service Delivery Assurance at NMB BANKOfficer, Service Delivery Assurance at NMB BANK
Maginga Paulo KihenguMaginga Paulo Kihengu
Project Manager – Data Management Program at NMB Bank TanzaniaProject Manager – Data Management Program at NMB Bank Tanzania