Vimala Manasa Oruganti

• PART TIME ROLE - EVENING SHIFT
• Kept documentation of Apparel stock accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
• Conducted inventory analysis to determine optimal stock levels.
• Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
• Supervised daily operations by directing customer service, inventory and sales operations.
• Maintained customer satisfaction with quick and professional handling of product returns.

FULL TIME EMPLOYEE

• Attentively listening and transcribing audio files and reviewing Siri’s response and language usage from a customer who has opted in the grading program
• Performing root cause analysis and evaluating the data for discrepancies, and making key notes to share best practices with the team
• Initiating engagement tasks in designing posters and birthday cards
• Counseling recruits and shared best practices on preserving metrics
• An integral part of grading team, recommending three ideas for enhancement of grading tool.
• Maintain 98% accuracy in resolving Conflicts as a CR Grader (Conflict resolution Grader) between grades and getting a consensus to pull out customer queries from the queue to remove repeated instances.

· Accountable door steering Defect Prevention and CSAT enhancement of support teams, audit calls/chats/emails, and deliver feedback to enhance the process and customer satisfaction

· Performed weekly production and quality evaluation, prepared monthly and weekly review decks

· Recorded client updates and updated the same with team members

· Engaged with the training and operation teams to maximize quality and productivity

· Profoundly read the documentation by associates and ensured following quality parameters

· Enhanced the process quality by incorporating Defect Prevention methodologies, determining wastes and steering process improvement initiatives

· Conducted thorough training requirement evaluation and process proficiency tests for the team enabling delivering improved all-inclusive service quality

• Answered customers' questions regarding products, prices, and availability.
• Maintained up-to-date knowledge of available laptops, Gaming Machines to best serve customers and maximize sales potential.
• Managed friendly and professional customer interactions.
• Set up new accounts, established customer credit and set up payment methods.
• Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
• Negotiated prices and terms of sales with potential customers on Dell Financing to reach mutually beneficial agreement.