Skilled Pharmacy Assistant with a background in assisting pharmacists with prescription processing and customer service. Strengths include strong knowledge of pharmaceutical terminology, medication dispensing procedures, and pharmacy law and ethics. Previous roles have consistently demonstrated an ability to deliver high levels of patient care, improve operational efficiency, and maintain stringent compliance with industry regulations.
Overview
7
7
years of professional experience
Work History
Assistant Pharmacist
Shoppers Drug Mart
Windsor, Canada
11.2024 - Current
Greet customers promptly, and gather prescription information according to standards.
Refer all clinical inquiries to the pharmacist.
Set realistic customer expectations as to wait times.
Locate and cash out prescriptions, and any ancillary items.
Ensure customers requiring counseling are referred to the pharmacist, maintain and control the cash register in the dispensary, and adhere to all confidentiality and privacy requirements.
Receive new and repeat prescription orders in accordance with standard operating procedures.
Prepare and submit orders with the exception of controlled drugs and narcotics.
Adjudicate third-party billing online, and manage manual third-party accounts.
Answer the telephone and refer to a pharmacist when necessary.
Manage incoming faxes according to Pharmacy Standards of Practice.
Assist the pharmacist in coordinating callbacks.
Accurately file completed documentation as per Pharmacy Standards of Practice.
Assist in prescription preparation to the company's standards and professional services.
Data entry for new prescriptions and managing refill request processing. Select medications to fill prescriptions according to Pharmacy Standards of Practice.
Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards. Accurately enter and maintain appropriate data within the applicable Pharmacy systems.
Assistant Pharmacist
Oak Street East Pharmacy
Leamington, Canada
03.2024 - 11.2024
Data entry and packaging of drugs; having experience in Kroll for data entry of new prescriptions, managing refill request processing, and adjudicating claims to third parties according to pharmacy practice.
Fill prescriptions according to pharmacy standards and preferred brand selection.
Ensure prescriptions are prioritized correctly, following the workflow.
Experience in conducting thorough inventory checks to prevent shortages and overstock situations, and evaluation of stock requirements for the next day, and order accordingly.
Set up auto-order in Kroll after evaluating the usage of the particular drug.
Receiving the order in Kroll and evaluating it against the physical quantity received.
Reconcile and keep a record of narcotic and controlled drugs.
Experience with narcotic drugs, analysis of urine samples of narcotic patients, and sending results to the doctor for evaluation, along with data entry of new prescriptions and refill request processing for narcotic patients.
Blister Management: Experience in Kroll to set up a patient on a blister pack; prepare compliance labels in Kroll required for making the blister pack; reconcile and keep track of blister pack inventory; deliver the blister pack/medicine to the patient as per the stipulated time period.
Ability to work effectively in a fast-paced environment, and multitask efficiently.
Quality Specialist
SofTab Technologies Inc
Windsor, Canada
11.2023 - 03.2024
Develop and implement strategies, for the establishment of a cleaning validation program for
Nutraceutical and drug products are manufactured at sofTab Technologies Inc.
Establishment of analytical limits for cleaning validation/verification and approach to analytical laboratory for an optimized method for the detection of chemical and microbial residues.
Generate protocols and reports for cleaning validation programs and specific projects, and provide training on these protocols.
Design, plan, and conduct studies to optimize cleaning processes, and ensure product quality and safety.
Write, review, and execute cleaning-related method validation documents.
Investigate non-conformances/deviations during validations and monitoring activities and prepare necessary reports.
Associate, Quality Q & V
Baxter Pharmaceutical LTD
Ahmedabad, India
08.2018 - 08.2023
To prepare and review the process validation, qualification planner, and send it to the section head for further review and information.
Responsible for managing, developing, and implementing validation protocols to ensure products meet regulatory agency validation requirements, internal company standards, and current industry practices.
Planning, evaluation, and assessment of new product introduction with respect to validation.
To recommend critical process parameters and critical quality attributes for continued process verification.
To prepare and review the cleaning validation protocol and report, and send it to the section head for further approval.
To collect data and compile a report for the preparation of the Change Control Note (CCN), Deviation.
International Regulatory Affairs (IRA), Regulatory, Queries, Compliances, Submissions, In-Process.
Partially working in the Review/Compliance team for reviewing and handling quality system documents, such as OOS documents, Change Control, Non-conformance, and Laboratory investigations.
Preparation for audits and inspection readiness
To keep facility updated from GMP aspect as per regulatory expectation
Education
PROJECT MANAGEMENT - STRATEGIC
St. Clair College
Windsor, Ontario
04-2025
Master of Pharmaceuticals - Quality Assurance
Saurastra University
Rajkot
01.2012
Bachelor of Pharmaceuticals - Pharmaceutical
Gujarat University
Rajkot
01.2010
Skills
Prescription filling
Customer service
Inventory management
Labeling and counting
Stocking shelves
Insurance billing
Dosage form preparation
Processing orders
Answering customer questions
Multitasking Abilities
Timeline
Assistant Pharmacist
Shoppers Drug Mart
11.2024 - Current
Assistant Pharmacist
Oak Street East Pharmacy
03.2024 - 11.2024
Quality Specialist
SofTab Technologies Inc
11.2023 - 03.2024
Associate, Quality Q & V
Baxter Pharmaceutical LTD
08.2018 - 08.2023
PROJECT MANAGEMENT - STRATEGIC
St. Clair College
Master of Pharmaceuticals - Quality Assurance
Saurastra University
Bachelor of Pharmaceuticals - Pharmaceutical
Gujarat University
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