VILMA CRUZ

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Helped patients complete necessary medical forms and documentation.
• Checked patient insurance, demographic and health history to keep information current.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Organized paperwork such as charts and reports for office and patient needs.
• Completed patient referrals to other medical specialists.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Developed strong relationships with patients, fostering loyalty and trust with in the practice''s services.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Assisted with medical coding and billing tasks.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Assisted ophthalmologists with comprehensive eye exams, providing thorough documentation of each step for future reference.

• Maintained order and cleanliness of reception area for professional and inviting atmosphere.
• Managed multi-line telephone system and greeted claimants during office visits.
• Prepared, collected and distributed outgoing and incoming mail and packages.
• Greeted numerous visitors, vendors and family of residents.
• Responded to inquiries from callers seeking information.
• Answered phone promptly and directed incoming calls to correct offices.
• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Monitored clients' overall health and well-being and noted significant changes.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Provided safe mobility support to help patients move around personal and public spaces.
• Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.

Consistently provided friendly guest service and heartfelt hospitality

• Promptly and empathetically handled guest concerns and complaints
• Demonstrated integrity and honesty while interacting with guests, team members and managers
• Maintained high standards of customer service during high-volume, fast-paced operations
• Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk
• Reported to all shift wearing a neat, clean and unwrinkled uniform
• Diligently restocked work stations and display cases
• Completed stock orders and managed inventory levels
• Interviewed and worked closely with vendors to acquire and develop desired products
• Established strong vendor relationships to maintain and support the business
• Led merchandise selection, pricing, planning and marketing
• Conferred with store managers to obtain information about customer needs and preferences
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
• Established and optimized schedules to keep coverage and service in line with forecasted demands
• Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
• Mentored 7 -member sales team in applying sales techniques and delivering top-notch customer service
• Trained team members in successful strategies to meet operational and sales targets
• Supported staff development and goal attainment by focusing on skill development and job satisfaction.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

• Completing customer transactions
• Received and delivered quality products to a restaurant from supply warehouse in a timely manner
• Skillfully promoted items on beverage lists and weekly restaurant specials
• Displayed enthusiasm and knowledge about the restaurant's menu and products
• Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
• Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
• Maintained high standards of customer service during high-volume, fast-paced operations
• Followed food safety procedures according to company policies and health and sanitation regulations.
• Kept employees operating productively and working on task to meet business and customer needs.