Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Viktoriya Sulyma

Ottawa,ON

Summary

Viktoriya is a reliable, performance-driven, and fast learning worker and student with a wide variety of professional experience, looking to provide excellent service at Brookstreet Hotel.

Overview

2
2
years of professional experience

Work History

Server

Jack Astor's
Ottawa, Ontario
07.2024 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Host

Jack Astor's
Ottawa, ON
07.2023 - 07.2024
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Built positive relationships with other front-of-house and kitchen staff and effectively communicated with both parties to ensure service runs smoothly

Line Cook

Jack Astor's
Ottawa, ON
09.2022 - 03.2024
  • Consistently achieved high customer satisfaction scores through the delivery of exceptional food quality and presentation.
  • Trained 10+ new kitchen staff members on menu items, cooking techniques, and safety protocols.
  • Collaborated with the chef and kitchen team to ensure timely and accurate production of dishes during busy service periods.

Barista

Starbucks
Ottawa, ON
06.2023 - 08.2023
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate product.

Education

Smart Serve Certification -

AGCO
Ontario, CA
06.2023

Food Handler Certification -

Ontario Government
Kanata, ON
09.2022

First Aid & CPR Certified -

Lifesaving Society
Ottawa, ON
08.2021

Bachelor of Arts -

Carleton University
Ottawa, ON

Academic Level Student -

Holy Trinity Catholic High School
Kanata, ON
06-2024

Skills

  • Exceptional interpersonal skills
  • Excellent multitasking and time management
  • Problem-solving
  • Proficient in working efficiently under pressure
  • Strong verbal and written communication
  • Strong collaboration skills

Languages

English
Native/ Bilingual
French
Professional
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual

Timeline

Server

Jack Astor's
07.2024 - Current

Host

Jack Astor's
07.2023 - 07.2024

Barista

Starbucks
06.2023 - 08.2023

Line Cook

Jack Astor's
09.2022 - 03.2024

Smart Serve Certification -

AGCO

Food Handler Certification -

Ontario Government

First Aid & CPR Certified -

Lifesaving Society

Academic Level Student -

Holy Trinity Catholic High School

Bachelor of Arts -

Carleton University

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Viktoriya Sulyma