Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Viktoriya Kornishyna

Lethbridge,AB

Summary

Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service

Classique Dancewear
09.2022 - Current
  • Developed and maintained positive relationships with guests for satisfaction
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Prepared reports on guest satisfaction levels and other metrics

Assistant

Brooks And District Museum
05.2023 - 08.2023
  • Greeted guests in with friendliness and professionalism.
  • Assisted manager in all aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Arranged youth events to provide a fun learning experience for the kids in the community.

Yoga instructor

Paddle Adventure Club
07.2022 - 08.2022
  • Demonstrated yoga poses and provided verbal cues and adjustments to help students improve alignment and technique.
  • Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
  • Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
  • Maintained positive relationships with class members through personalized and knowledgeable service.

Dance Teacher

Rhythmic Soles Dance Academy, Brooks
09.2012 - 06.2022
  • Planned routines for recitals and performances.
  • Taught and explained choreography by breaking down steps and demonstrating moves.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.

Teacher Assistant

Rhythmic Soles dance Academy
09.2013 - 06.2020
  • Extra-Curricular
  • Dance

Education

Bachelor of Arts and Science -

University of Lethbridge
Lethbridge, Alberta
04.2026

High school diploma -

St Joseph's Collegiate
Brooks, Alberta
06.2022

Skills

  • Database Maintenance
  • Provide answer to questions within timely manner
  • Issue and Complaint Resolution
  • Document control

Certification

  • Alberta Fishing Education Program
  • ADAPT (Pre-intermediate 3-Jazz)
  • ADAPT (Pre-intermediate 3-Tap)
  • Writing Course
  • Proserve Liquor Training

References

Judi Dormaar

Owner

Classique Dancewear

(403)308-0225

jadormaar@gmail.com


Jayden Meyer

Owner

Rhythmic Soles Dance Academy

(403)501-1234


Laura-Marie Elgersma

Registered Nurse

Brooks Community Health Services

(403)501-9382

Elgersma3@gmail.com

Timeline

Assistant

Brooks And District Museum
05.2023 - 08.2023

Customer Service

Classique Dancewear
09.2022 - Current

Yoga instructor

Paddle Adventure Club
07.2022 - 08.2022

Teacher Assistant

Rhythmic Soles dance Academy
09.2013 - 06.2020

Dance Teacher

Rhythmic Soles Dance Academy, Brooks
09.2012 - 06.2022

Bachelor of Arts and Science -

University of Lethbridge

High school diploma -

St Joseph's Collegiate

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Viktoriya Kornishyna