Viktoriya Kornishyna
Lethbridge,AB
Summary
Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service
Classique Dancewear
09.2022 - Current
- Developed and maintained positive relationships with guests for satisfaction
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Prepared reports on guest satisfaction levels and other metrics
Assistant
Brooks And District Museum
05.2023 - 08.2023
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Arranged youth events to provide a fun learning experience for the kids in the community.
Yoga instructor
Paddle Adventure Club
07.2022 - 08.2022
- Demonstrated yoga poses and provided verbal cues and adjustments to help students improve alignment and technique.
- Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Maintained positive relationships with class members through personalized and knowledgeable service.
Dance Teacher
Rhythmic Soles Dance Academy, Brooks
09.2012 - 06.2022
- Planned routines for recitals and performances.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
Teacher Assistant
Rhythmic Soles dance Academy
09.2013 - 06.2020
- Extra-Curricular
- Dance
Education
Bachelor of Arts and Science -
University of Lethbridge
Lethbridge, Alberta04.2026
High school diploma -
St Joseph's Collegiate
Brooks, Alberta06.2022
Skills
- Database Maintenance
- Provide answer to questions within timely manner
- Issue and Complaint Resolution
- Document control
Certification
- Alberta Fishing Education Program
- ADAPT (Pre-intermediate 3-Jazz)
- ADAPT (Pre-intermediate 3-Tap)
- Writing Course
- Proserve Liquor Training
References
Judi Dormaar
Owner
Classique Dancewear
(403)308-0225
jadormaar@gmail.com
Jayden Meyer
Owner
Rhythmic Soles Dance Academy
(403)501-1234
Laura-Marie Elgersma
Registered Nurse
Brooks Community Health Services
(403)501-9382
Elgersma3@gmail.com
Timeline
Assistant
Brooks And District Museum
05.2023 - 08.2023
Customer Service
Classique Dancewear
09.2022 - Current
Yoga instructor
Paddle Adventure Club
07.2022 - 08.2022
Teacher Assistant
Rhythmic Soles dance Academy
09.2013 - 06.2020
Dance Teacher
Rhythmic Soles Dance Academy, Brooks
09.2012 - 06.2022
Bachelor of Arts and Science -
University of Lethbridge
High school diploma -
St Joseph's Collegiate
Similar Profiles
Felix WeberFelix Weber
Assistant Pédagogique En Enseignement Secondaire at Lycée Classique EchternachAssistant Pédagogique En Enseignement Secondaire at Lycée Classique Echternach
Nicole LyneNicole Lyne
Photo Editor /Website Editor at Eleve DancewearPhoto Editor /Website Editor at Eleve Dancewear
Makenzie KucksMakenzie Kucks
Merchandise Organizer at Bobby’s DancewearMerchandise Organizer at Bobby’s Dancewear
Chase HintzChase Hintz
Laborer at Prairie Concrete ConstructionLaborer at Prairie Concrete Construction
TAYLOR NUTTALLTAYLOR NUTTALL
Volunteer at CONCERT IN THE PARKVolunteer at CONCERT IN THE PARK