Viktoriia Yakovenko
Etobicoke,ON
Summary
Experienced with coordinating dispatch operations to ensure timely and accurate deliveries. Utilizes advanced scheduling techniques and resource management to boost efficiency. Knowledge of logistics and team collaboration to maintain seamless operations.
Overview
7
7
years of professional experience
Work History
Dispatch Coordinator
MMM Express
10.2023 - 11.2025
- Coordinated communication between drivers and clients to ensure timely deliveries.
- Assisted in tracking shipments using dispatch software for efficient routing.
- Maintained accurate records of dispatch operations for reporting purposes.
- Responded to high volume of phone and email requests to provide logistics information.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Dispatcher
316 Towing & Road Services
02.2021 - 10.2023
- Coordinated towing requests and dispatched service vehicles to ensure timely responses.
- Monitored communication channels to maintain accurate status updates for all ongoing operations.
- Assisted in training new dispatch staff on operational procedures and systems utilized in daily tasks.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Customer Support Manager
SkyUp Airlines
02.2020 - 11.2020
- Collaborated with cross-functional teams to resolve complex customer issues effectively.
- Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.
- Processed requests for changes to reservations from passengers
- Provided advice on air transportation regulations
- Assisted in booking airline tickets and additional services
- Resolved conflict situations with passengers
Passenger Service Agent
Aerohandling
09.2018 - 11.2018
- Provided exceptional customer service to passengers, addressing inquiries and resolving issues promptly.
- Coordinated check-in processes, ensuring accuracy in passenger documents and flight information.
- Assisted in baggage handling operations.
- Streamlined boarding processes, enhancing overall efficiency and passenger satisfaction rates.
- Maintained up-to-date knowledge of airline policies and procedures.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
Education
Master of Laws - International Law
Kyiv University of Law NASU
Kyiv, Ukraine06-2020
Bachelor - International Law
Kyiv University of Law NASU
06-2018
Skills
- Dispatch coordination
- Shipment tracking
- Customer communication
- Team collaboration
- Customer service skills
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
German
Limited Working
Timeline
Dispatch Coordinator
MMM Express
10.2023 - 11.2025
Dispatcher
316 Towing & Road Services
02.2021 - 10.2023
Customer Support Manager
SkyUp Airlines
02.2020 - 11.2020
Passenger Service Agent
Aerohandling
09.2018 - 11.2018
Master of Laws - International Law
Kyiv University of Law NASU
Bachelor - International Law
Kyiv University of Law NASU