Viktoriia Stepaniuk
Summary
Organized and reliable candidate successful at managing multiple priorities with a positive attitude. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Middle Primary KYC Specialist
Growe
Remote
05.2022 - Current
- Reviewed documentation for new customer accounts, evaluated high-risk accounts and analyzes new customer processes and policies.
- Identified potential risks and red flags through comprehensive customer risk assessments.
- Provided training to new team members on KYC procedures.
- Performed verification procedure on various regions (India, Brazil, Chili, Bangladesh, Nigeria, Peru, Ghana, Pakistan, Vietnam, Côte d'Ivoire)
- Work experience with Ms Office (Excel), Backoffice and SalesForce, Intercom.
Customer Support Agent
Parimatch
Lviv
05.2021 - 05.2022
- Provided personalized assistance for customers, resulting in a higher overall satisfaction rate.
- Collaborated with team members to identify common issues and provide consistent solutions, reducing repeat concerns.
- Performed verification procedure with Ukrainian documents.
- Ability to detect unauthorized user actions by analyzing the game, financial transactions and by provided documents.
- Work experience with Ms Office (Excel), Backoffice and SalesForce.
Education
Bachelor of International Relations - International Relations
Lviv Polytechnic National University
Lviv06.2021
Skills
- Time Management
- Quick Learner
- Analytical Skills
- Problem-Solving
- Teamwork and Collaboration
- Multitasking
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Middle Primary KYC Specialist
Growe
05.2022 - Current
Customer Support Agent
Parimatch
05.2021 - 05.2022
Bachelor of International Relations - International Relations
Lviv Polytechnic National University