Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Viktoriia Stepaniuk

Summary

Organized and reliable candidate successful at managing multiple priorities with a positive attitude. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Middle Primary KYC Specialist

Growe
05.2022 - Current
  • Reviewed documentation for new customer accounts, evaluated high-risk accounts and analyzes new customer processes and policies.
  • Identified potential risks and red flags through comprehensive customer risk assessments.
  • Provided training to new team members on KYC procedures.
  • Performed verification procedure on various regions (India, Brazil, Chili, Bangladesh, Nigeria, Peru, Ghana, Pakistan, Vietnam, Côte d'Ivoire)
  • Work experience with Ms Office (Excel), Backoffice and SalesForce, Intercom.

Customer Support Agent

Parimatch
05.2021 - 05.2022
  • Provided personalized assistance for customers, resulting in a higher overall satisfaction rate.
  • Collaborated with team members to identify common issues and provide consistent solutions, reducing repeat concerns.
  • Performed verification procedure with Ukrainian documents.
  • Ability to detect unauthorized user actions by analyzing the game, financial transactions and by provided documents.
  • Work experience with Ms Office (Excel), Backoffice and SalesForce.

Education

Bachelor of International Relations - International Relations

Lviv Polytechnic National University
Lviv
06.2021

Skills

  • Time Management
  • Quick Learner
  • Analytical Skills
  • Problem-Solving
  • Teamwork and Collaboration
  • Multitasking

Languages

English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual

Timeline

Middle Primary KYC Specialist

Growe
05.2022 - Current

Customer Support Agent

Parimatch
05.2021 - 05.2022

Bachelor of International Relations - International Relations

Lviv Polytechnic National University

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Viktoriia Stepaniuk