Viktoriia Skakun
Winnipeg
Summary
Motivated, friendly, and passionate individual known for being organized, proactive, and adaptable, with a consistent focus on delivering results and maintaining high standards of service. I take ownership of my responsibilities, contribute positively to team efficiency, and approach new challenges with a growth mindset. My goal is to continue developing professionally, bring measurable value to the teams I support, and build long-term success through reliability, accountability, transparency, and quality work
Overview
5
5
years of professional experience
Work History
Cashier/Barista Shift Supervisor
Panda Tea Inc.
05.2023 - Current
- Collaborated with team members to streamline checkout processes, reducing wait times during peak hours.
- Processed customer transactions accurately and efficiently, ensuring positive shopping experiences.
- Maintained knowledge of menu items and promotions to effectively assist customers with selections.
- Handled cash register operations
- Assisted in training new staff on point-of-sale system and customer service protocols.
- Implemented organizational strategies for merchandise displays, improving product visibility and accessibility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Customer Service Associate
Podolyanochka
01.2021 - 02.2022
- Maintained product knowledge to offer tailored recommendations to customers.
- Supported inventory by monitoring stock levels and reporting discrepancies.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Communicated with customers online regarding orders and product inquiries.
- Managed cash handling procedures accurately, maintaining proper accountability for daily financial transactions.
Education
Junior Specialist - Musical Art
Khmelnytskyi Professional Music College V.Zaremba
Ukraine06-2022
Skills
- Active listening & clear communication
- Time management & multitasking in fast-paced environments
- Cash handling, payments & POS systems
- Inventory tracking & supply coordination
- Training and supporting new staff
- Team collaboration & reliability
- Attention to hygiene & safety standards
- Problem-solving & calm conflict resolution
- Quick learner & adaptable to new systems
Languages
English
Ukrainian
Russian
Timeline
Cashier/Barista Shift Supervisor
Panda Tea Inc.
05.2023 - Current
Customer Service Associate
Podolyanochka
01.2021 - 02.2022
Junior Specialist - Musical Art
Khmelnytskyi Professional Music College V.Zaremba
Community Involvement
Member, Manitoba Ukrainian Choir “Oberih”
- Participated in regular rehearsals and musical performances, demonstrating commitment, discipline, and teamwork.
- Contributed to community and cultural events, including Easter celebrations and Ukrainian folk festivals.
- Supported event preparation and coordination, working collaboratively with choir members and organizers.
- Represented Ukrainian culture through performances at community gatherings and public events.