Viktoriia Nahrebelna
Calgary,Alberta
Summary
Hardworking, initiative-driven, and open to learning, with solid experience in customer service and a genuine passion for communication. Skilled in teamwork, knowing how to collaborate effectively. Highly motivated to contibute to company growth and development, with a strong commitment to responsibility, continious improvment. Quick learner, dedicated to delivering high-quality results and building positive relationships with custumers and collegues,
Overview
7
7
years of professional experience
Work History
Barista/Cashier
Good Earth
Calgary, Alberta
08.2023 - Current
- Assisted in training new baristas on beverage preparation and customer interaction.
- Managed inventory levels, restocking supplies as needed to meet customer demand.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Ability to work in a multitasking environment while maintaining attention to detail.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Skilled in coffee preparation., including espresso-bassed frinks and latte art
Restaurant Waiter
U Gruzina
Wroclaw, Poland
03.2021 - 01.2023
- Trained new waitstaff on restaurant policies and service standards.
- Taking orders accurately and efficiently, managing multiple tables in a busy enviroment.
- In-depth knowledge of menu items, ingridients, and wine/food paintings; providing informed reccomendations to guests.
- Maintaining cleanliness, organisation, and proper table settings according to restaurant standarts.
- Monitoring guest feedback and resolving complaints promptly, ensuring a positive doing experience.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Restaurant Waiter
Italian restaurant Olivka
Kyiv, Ukraine
08.2018 - 01.2021
- Managed multiple tables and large guest groups efficiently in a fased-paced event enviroment.
- Provided exceptional service at banquets, weddings, and special events, ensuring a seamless and memorable guest experience.
- Collaborated with kitchen and bar teams to ensure timely delivery of dishes and drinks.
- Conducted wine and whiskey tasting to gain in-depth knowledge of new menu items, enabling informed reccomendations and upselling to enhance sales.
Education
Bachelor of Science - Secretary of The Head, Operator of Office Software
Kyiv Higher Proffesional School of Watertransport
Kyiv,Ukraine05-2013
Skills
- Custumer Service & Guest Relations
- Stress Management & Resilience
- Quick Lerner & Initiative
- Teamwork & Leadership
- Event & Banket Managment
- Problem Solving & Process Improvment
- Attention to Detail
Timeline
Barista/Cashier
Good Earth
08.2023 - Current
Restaurant Waiter
U Gruzina
03.2021 - 01.2023
Restaurant Waiter
Italian restaurant Olivka
08.2018 - 01.2021
Bachelor of Science - Secretary of The Head, Operator of Office Software
Kyiv Higher Proffesional School of Watertransport