Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Interests
Timeline
Cashier
Viktoriia Myroshnychenko

Viktoriia Myroshnychenko

Eindhoven

Summary

Hardworking employee with customer service and diverse background. Ready to use the skills to further the mission of a company. Adaptation and flexibility in difficult situations have always been a priority for me, of course, with a positive and friendly attitude to the beginning of any work. And also flexibility and the ability to navigate complex/new tasks. Attentive to details and never afraid to take responsibility.

I had experience working both in a team and alone. Stress resistance in the service and guest reception sector. In teamwork as an employee and assistant it is always important to understand and respect the wishes of other colleagues or guests

Excellent time management skills combined with a superior knowledge of the customer service industry, Bilingual, hardworking, and ready to join my next team.

Overview

4
4
years of professional experience

Work History

Chief Employee

IJssalon La Toscana
03.2024 - 11.2024
  • Manage a team on location(opening the store, counting and setting up the cash register, filling out daily mandatory reports such as: product expiration dates, refrigerator/freezer temperature, creating an order for items and products, closing the store with a full cleaning)
  • Understood and followed oral and written directions.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services(train and prepare new employees for work, teach and demonstrate the main tasks of the work
• Identified needs of customers promptly and efficiently,

  • Worked effectively in fast-paced environments(worked 12 hours on a busy day)
  • Barista( different coffees: cappuccino, latte macchiato, americano, espresso, iced coffee, milkshakes)
  • Making ice cream cones and ice cream desserts,

Contact:+31621513509 Naima

Cook's Assistant

Bastion Hotel
12.2023 - 03.2024
  • Cleaned and maintained work areas, equipment and utensils.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Worked with chef to prepare daily food specials and other supplies.
  • Maintained composure and work quality while under stress.
  • Placed orders to restock items before supplies ran out.
  • Prepared lunch boxes(sandwiches, salads and other specialty items according to customer specifications)
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Worked on salads, desserts and meat preparation to increase kitchen speed.

Chief Employee

IJssalon La Toscana
03.2023 - 10.2023
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.

Contact:+31621513509 Naima

Technician

Prodrive Technologies
06.2022 - 12.2022
  • Tested and calibrated instruments to ensure accuracy and reliability of data.
  • Assembled new systems and sub-systems from drawings and schematics supplied by engineering department.
  • Working with different tools (screwdriver with different attachments, soldering iron, oven, hammer and others)
  • Working with computer programs, searching for certain diagrams for assemblies. Working with program to find needed or lost parts
  • Packing skill

Contact:

+31625728881 Patrycja Luczyszy

Сleaner

NH Collection Eindhoven
04.2022 - 06.2022
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.

Contact:

+31630522866 Patty Vermeulen

Waiter Restaurant

Khlibnyi
10.2021 - 02.2022
  • Greeted guests and answered questions about menu items.
  • Provided excellent customer service to ensure repeat customers.
  • Reconciled cash drawers at the end of shifts to verify sales totals.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Preparing the establishment for opening and closing

Contact:

+380 507814922 Daria

Veterinarian Assistant

Natali
12.2020 - 09.2021
  • Provided pet owners with excellent customer service and compassionate care for animals.
  • Scheduled appointments, answered phones, billed customers for services and maintained inventory to maximize office productivity.
  • Maintained inventory levels of medications and supplies, ensuring seamless clinic operations.
  • Increased clinic efficiency by maintaining clean examination rooms and preparing them for each appointment.
  • Performed routine procedures such as nail trims, ear cleanings, and grooming services to promote animal health and comfort.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Administered medications to animals in treatment and documented changes in condition.
  • Maintained clean and safe animal living areas.

Education

High School Diploma -

School Polohy
Ukraine
06.2018

Master of Science - Health Education

Zaporizhzhia State Medical
Ukraine
07-2024

Skills

  • Conflict Resolution
  • Organizational Skills
  • Customer Relations
  • Flexible and Adaptable
  • Safety Understanding
  • Assembly Processes
  • Teamwork and collaboration
  • Attention to detail
  • Computer skills
  • Friendly, positive attitude

Accomplishments

    HTTP(S)/ HTTP XAMPP / TXT DEMAND PLANNING / Coordinating and Executing Events/ Microsoft Excel / Microsoft Word / Microsoft Powerpoint / Google Drive / Outlook/ Zoom / Organizational and planning skills / Microsoft Office / Google Docs / LinkedIn / Social Media

Languages

Ukrainian
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
English
Full Professional
Dutch
Elementary

Affiliations

  • reading books
  • sports
  • camping
  • travelling

Interests

  • Gym Workouts
  • Pilates
  • Camping
  • Adventure Travel

Timeline

Chief Employee

IJssalon La Toscana
03.2024 - 11.2024

Cook's Assistant

Bastion Hotel
12.2023 - 03.2024

Chief Employee

IJssalon La Toscana
03.2023 - 10.2023

Technician

Prodrive Technologies
06.2022 - 12.2022

Сleaner

NH Collection Eindhoven
04.2022 - 06.2022

Waiter Restaurant

Khlibnyi
10.2021 - 02.2022

Veterinarian Assistant

Natali
12.2020 - 09.2021

High School Diploma -

School Polohy

Master of Science - Health Education

Zaporizhzhia State Medical
Viktoriia Myroshnychenko