Viktoriia Liubka
Edmonton,AB
Summary
Enthusiastic and detail-oriented customer support assosiate with over 5 years of experience in fast-paced, customer-facing roles. Skilled in resolving complex inquiries, verifying customer documentation, and providing technical assistance with clarity and empathy. Passionate about delivering exceptional customer experiences.
Currently I'm looking for a side opportunity to support a big personal goal and bring my experience, motivation, and energy to a team that values impact.
Overview
5
5
years of professional experience
Work History
Property Manager
Boardwalk
Edmonton, AB
08.2024 - Current
- Provided daily customer support via email, phone, and residents' portal, handling inquiries, account access issues, and document verification for over 100 residents with professionalism and accuracy.
- Coordinated with cross-functional teams to resolve maintenance, payment, and leasing issues, while managing sensitive data and ensuring compliance.
- Prepared and submitted operational reports (daily, weekly, monthly) to management, tracking key metrics in leasing, maintenance, and financial performance.
Leasing Agent
WRE Development
Calgary, Alberta
10.2023 - 08.2024
- Maintained high occupancy by coordinating virtual viewings, pre-qualifying applicants, and processing rental applications from diverse backgrounds.
- Managed end-to-end leasing administration including lease agreements, renewals, leaseholder changes, and tenant onboarding
- Handled tenant communication via phone and email, resolving inquiries and ensuring a positive customer experience
- Processed rent payments, deposits, and fees; issued notices; and collaborated with internal teams (property management, accounting, maintenance) to ensure smooth operations.
Rental Agent
Galich Expert
Lviv, Ukraine
07.2020 - 01.2023
- Promoted client properties on websites and social media.
- Created marketing strategies to boost property rental potential and generate more leads.
- Conducted property viewings virtual and in person and provided clients with market insights to help them make informed decisions.
- Managed contracts and negotiations, ensuring smooth sales and exceeding customer expectations.
Education
Bachelor of Science - International Relations
Lviv Polytechnic National University
Lviv, Ukraine06-2020
Skills
- Customer Service
- Communication Skills
- Conflict Resolution & Empathy & Patience
- Clear written and verbal communication
- Documentation Review & Accuracy
- Time Management
- Multitasking Ability
- Organizational
- Adaptability & Quick Learner
- Ability to work independently
- Proficient in Excel, Outlook, Google Docs, Sheets, Gmail, Calendar etc
Timeline
Property Manager
Boardwalk
08.2024 - Current
Leasing Agent
WRE Development
10.2023 - 08.2024
Rental Agent
Galich Expert
07.2020 - 01.2023
Bachelor of Science - International Relations
Lviv Polytechnic National University
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