Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Viktoriia Hryshchenko

Viktoriia Hryshchenko

Calgary,Alberta

Summary

Self-motivated Support Supervisor brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Supervisor

Armani Exchange
08.2023 - Current
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Effectively coached team members to reach daily, weekly and monthly sales goals.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Promoted exceptional customer service by engaging clients on sales floor.

Call Center Manager

Mega Aid Compounding Pharmacy
09.2019 - 10.2022
  • Collected and analyzed call center statistics and customer service metrics.
  • Led daily team meetings to review performance, set targets and motivate staff.
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
  • Recruited, trained and onboarded new agents, maintaining exceptional service standards.
  • Enforce KPIs in accordance to individual and departmental performance requirements.
  • Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
  • Communicate effectively with all departments to bring best customer service.
  • Improved average hold times, resolution rates and satisfaction scores through staff development.

Education

Master of Science - Translation

International Humaniterian University
Odessa, UA
12.2015

Skills

  • Workflow Management
  • Staff Training
  • Delegation Skills
  • Goals and Performance
  • Service Support
  • Access Issue Resolution
  • Call Center Operations
  • Customer Service
  • Team Collaboration
  • Attention to Detail
  • Organization and Prioritization
  • Work Under Pressure

Languages

English
Full Professional
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Bulgarian
Native or Bilingual
Spanish
Elementary

Certification

Web-design certificate

PHP coding certificate

Timeline

Sales Supervisor

Armani Exchange
08.2023 - Current

Call Center Manager

Mega Aid Compounding Pharmacy
09.2019 - 10.2022

Master of Science - Translation

International Humaniterian University

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Viktoriia Hryshchenko