Viktoriia Hryn
Red Deer,AB
Summary
Detail-oriented and able to learn new concepts quickly. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities of an administrative employee to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Sales Floor Associate
Canadian Tire
Red Deer, AB
05.2023 - Current
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
- Provided knowledgeable product information to customers regarding features, benefits, and usage instructions.
- Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
- Implemented effective visual merchandising strategies to maximize sales potential of products on display.
- Conducted periodic price checks for competitive pricing accuracy on the sales floor.
- Adhered to all company procedures when handling sensitive data such as credit card information.
- Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
- Managed time effectively between tasks such as restocking shelves and assisting customers with purchases.
- Proficiency in Online Order Fulfillment: Demonstrated ability to efficiently and accurately package online orders, ensuring that all items were neatly packed and delivered to customers in a timely manner. This highlights her attention to detail and customer-centric approach.
- Execution of Special Projects: Active participation in special projects at the request of management showcases her adaptability, initiative, and ability to work under changing demands and deadlines. It underscores her organizational skills and dedication to achieving company goals.
- Role in the Promotional Department: Engagement in promotional activities and the development of strategies to increase in-store purchases reflect her creativity, analytical skills, and understanding of market needs. It also shows her communication skills and the ability to work collaboratively to foster business growth.
Executive Director's Assistant
KFC
Warsaw, Poland
07.2018 - 04.2022
- Responded to malfunction alarms, shut down equipment and performed troubleshooting to identify causes of minor issues and resolve.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Produced thorough, accurate and timely reports of project activities.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Call Center Specialist - Managing Director
Online store components for a laptop
Kyiv, Ukraine
10.2014 - 05.2018
- Set and managed performance benchmarks for call center employees.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Monitored performance by reviewing relevant reporting data and producing statistical reports.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Developed quality assurance standards and established targets for all staff.
- Signed and approved budgets for new funding and program initiatives.
- Delivered constructive call process feedback.
Education
Bachelor of Science - Finance and Credit
KYIV NATIONAL UNIVERSITY OF TRADE AND ECONOMICS
Kyiv, Ukraine02.2017
Junior Specialist Diploma - Business Economics
Bohuslav Humanitarian College I.S.Nechuya-Levytsky
Bohuslav, Ukraine06.2014
Skills
- Team Collaboration
- Adaptive and Flexible
- Creative and Analytical
- Punctual and Dependable
- Precision and Attention to Detail
- Strong Interpersonal and Communication Skills
- Time Management
- Problem-Solving
- Flexible Schedule
- Industrious
- Responsible
- Quickly learn new things
- Valid Driver's License (full 5 class)
Languages
English
Limited
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Polish
Full Professional
Timeline
Sales Floor Associate
Canadian Tire
05.2023 - Current
Executive Director's Assistant
KFC
07.2018 - 04.2022
Call Center Specialist - Managing Director
Online store components for a laptop
10.2014 - 05.2018
Bachelor of Science - Finance and Credit
KYIV NATIONAL UNIVERSITY OF TRADE AND ECONOMICS
Junior Specialist Diploma - Business Economics
Bohuslav Humanitarian College I.S.Nechuya-Levytsky
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