Viktoriia Franko
Abbotsford,BC
Summary
Knowledgeable and detail-oriented professional with several years of experience in financial operations, invoicing, data management, and logistics coordination. Highly organized with strong planning, problem-solving, and analytical skills, adept at maintaining accurate records, monitoring payments, and supporting financial reporting. Recognized for efficiency, attention to detail, and the ability to manage multiple complex tasks while ensuring accuracy, compliance, and smooth operations.
Overview
9
9
years of professional experience
Work History
Registrar's Office Specialist
Trinity Western University
Langley, British Columbia
02.2023 - Current
- Processed invoices, tracked payments, updated financial records in the system, and prepared reports to support accounting functions.
- Managed student registration processes and maintained accurate enrollment records.
- Assisted students with inquiries regarding registration policies and procedures.
- Monitored data integrity in student information systems for accurate reporting.
- Reviewed documentation prior to entry into the system for accuracy.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
Executive Personal Assistant to the Owner
Logistic Company A1Logistics
12.2019 - 02.2022
- Managed financial operations, including invoicing, accounts receivable/payable, and financial reporting to provide insights into cost efficiency and overall performance.
- Monitored cash flow and implemented financial tracking systems to ensure accuracy, transparency, and adherence to budget targets.
- Managed end-to-end logistics projects for vehicle deliveries from the USA to Ukraine, ensuring timely and cost-effective transportation.
- Oversaw international order fulfillment from multiple countries, coordinating with global suppliers and delivery networks.
- Led negotiations with partners and clients, securing favorable terms and fostering long-term business relationships.
- Organized and facilitated meetings, conferences, and cross-border communications to support project goals and stakeholder alignment.
Service Worker in Canada
MCC BC
Abbotsford, Canada
09.2020 - 07.2021
- Provided compassionate counseling and spiritual support to elderly residents, enhancing their emotional and mental well-being.
- Actively participated as a member of the Chaplaincy Team, contributing to faith-based programs and services.
- Built meaningful, trust-based relationships with residents to reduce social isolation and foster a sense of community.
Private Tutor – English & Mathematics (Grades 5–9)
Kushugum Educational Complex Gymnasium "Intellect"
Kushugum, Ukraine
11.2016 - 06.2020
- Provided individualized tutoring in English and mathematics for middle school students, supporting homework completion, and academic development.
- Adapted teaching methods to suit different learning styles, helping students improve comprehension, confidence, and classroom performance.
- Monitored student progress and offered regular feedback to parents to track improvement and set goals.
Logistics Coordinator
Logistic Company A1Logistics
11.2018 - 12.2019
- Collaborated with team members to enhance performance and implement updated training procedures, driving operational efficiency.
- Coordinated transportation logistics for incoming orders, ensuring timely and accurate deliveries.
- Delivered high-quality customer service by responding to inquiries, managing transportation details, and processing orders.
- Served as the primary point of contact with the central platform to resolve issues, and ensure smooth daily operations.
Sales Manager
Logistic Company A1Logistics
07.2018 - 11.2018
- Conducted outbound calls to potential customers, negotiated service agreements, and secured contracts for vehicle transportation within the USA.
- Managed end-to-end order processing, including coordinating vehicle transport, sourcing reliable drivers, and scheduling pickups and deliveries.
- Maintained ongoing communication with clients, providing updates and resolving issues throughout the transportation process to ensure customer satisfaction.
Personal Stylist & Image Consultant
Only Italy (Clothing Store)
Zaporizhzhia, Ukraine
04.2018 - 06.2018
- Assisted clients in creating new outfits by styling existing clothing and accessories to enhance their personal wardrobe.
- Built strong, long-term client relationships through personalized service, style consultations, and strategic savings incentives.
- Analyzed individual style preferences, body types, and color palettes to recommend flattering clothing, jewelry, and makeup combinations.
- Developed personalized photo journals for clients as future styling references, promoting confidence and wardrobe versatility.
Customer Service & Scheduling Coordinator
Appliance Service Company
12.2016 - 12.2017
- Responded to customer inquiries in English regarding products, services, pricing, and company updates, delivering clear and helpful communication.
- Scheduled and coordinated technical repair appointments, ensuring efficient service and minimal customer downtime.
- Provided personalized support and product recommendations to meet individual customer needs and enhance satisfaction.
- Addressed questions about merchandise availability, sales promotions, and company changes, maintaining a high level of customer engagement.
Education
Casual Studies - Business Accountancy
Trinity Western University
LangleyBachelor of Arts - English Language And Literature
Classic Private University
Zaporizhzhia07-2021
Associate of Arts - Designer
Zaporizhzhia College Of Fashion And Style
Zaporizhzhia01-2018
Bachelor of Arts - Christian Education
Zaporizhzhia Bible College And Seminary
Zaporizhzhia06-2017
High School Diploma -
Zaporizhzhia, Ukraine
Zaporizhzhia, Ukraine06-2015
Skills
- Effective Communication
- Numerical & Analytical Skills
- Attention to Detail & Accuracy
- Team Building & Collaboration
- High Organizational Skills
- Relationship Development & Management
- Logistics Coordination
- Interdepartmental Collaboration
Hobbies and Interests
- Music: Vocalist and piano player
- Sports enthusiast
- Avid reader
Languages
English
Full Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Registrar's Office Specialist
Trinity Western University
02.2023 - Current
Service Worker in Canada
MCC BC
09.2020 - 07.2021
Executive Personal Assistant to the Owner
Logistic Company A1Logistics
12.2019 - 02.2022
Logistics Coordinator
Logistic Company A1Logistics
11.2018 - 12.2019
Sales Manager
Logistic Company A1Logistics
07.2018 - 11.2018
Personal Stylist & Image Consultant
Only Italy (Clothing Store)
04.2018 - 06.2018
Customer Service & Scheduling Coordinator
Appliance Service Company
12.2016 - 12.2017
Private Tutor – English & Mathematics (Grades 5–9)
Kushugum Educational Complex Gymnasium "Intellect"
11.2016 - 06.2020
Casual Studies - Business Accountancy
Trinity Western University
Bachelor of Arts - English Language And Literature
Classic Private University
Associate of Arts - Designer
Zaporizhzhia College Of Fashion And Style
Bachelor of Arts - Christian Education
Zaporizhzhia Bible College And Seminary
High School Diploma -
Zaporizhzhia, Ukraine
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